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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS REK 3005 TOTAL QUALITY MANAGEMENT COMPULSORY 2 0 0 4

Offered By

Recreation

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR TOLGA ŞAHIN

Offered to

Recreation

Course Objective

Application of TQM and learning quality measurement techniques in recreational services

Learning Outcomes of the Course Unit

1   Adopting Total Quality Management thinking 2   Learning the concepts related to Total Quality Management 3   Learning the Total Quality Management philosophy 4   Learning to apply Total Quality Management techniques 5   gaining TQM measurement and evaluation skills in recreational service businesses

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 General information and literature information about the course 2 Total quality management philosophy 3 Total quality management principles 4 Total quality management in the service sector 5 Management science 6 Management processes 7 Total quality management in organizations providing recreation services 8 Setting vision and mission 9 Strategic plan 10 Communication and teamwork 11 Crisis management 12 Time management 13 Performance management 14 Evaluation

Recomended or Required Reading

Şimşek M., (2001) Toplam Kalite Yönetimi , Alfa Basım Yayım Dağıtım, Istanbul Elif I., (2010) Toplam Kalite Yönetimi , Dora Basım Yayın, Bursa Şimşek H., (2010) Toplam Kalite Yönetimi , Seçkin Yayıncılık, Ankara

Planned Learning Activities and Teaching Methods

Presentation, research, discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 VZ Ara Sınav 2 FN Yarıyılsonu Sınavı 3 BNS BNS VZ * 0.40 + FN * 0.60 4 BUT Bütünleme Notu 5 BBN Bütünleme Sonu Başarı Notu VZ * 0.40 + BUT * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

Class participation, exams, homework

Language of Instruction

Turkish

Course Policies and Rules

The policies and rules regarding the course will be announced at the beginning of each semester

Contact Details for the Lecturer(s)

Necat Hepkon Spor Bilimleri Fakültesi Seferihisar

Office Hours

Meeting days vary according to the individual program prepared for each semester. Students can reach the course coordinator on the day and time they want via e-mail.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 14 2 28 Preparation for midterm exam 1 15 15 Preparation for final exam 1 20 20 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 93

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 LO.1 4 4 5 4 3 5 4 3 5 4 4 4 LO.2 4 4 5 4 3 5 4 3 5 4 4 4 LO.3 4 4 5 4 3 5 4 3 5 4 4 4 LO.4 4 4 5 4 3 5 4 3 5 4 4 4 LO.5 4 4 5 4 3 5 4 3 5 4 4 4