COURSE UNIT TITLE

: CRISIS MANAGEMENT IN TOURISM

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ELECTIVE

Offered By

Tourism Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR EBRU GÜNLÜ KÜÇÜKALTAN

Offered to

Tourism Management

Course Objective

The objective of this course is to learn the main concepts, types, models and processes of innovation management; to understand innovation as a manageable process and compose institutional innovation management structure in tourism industry; to select appropriate approach for a given innovation and knowledge management challenge in a tourism case and to find solutions to knowledge management problems in tourism cases and to know how to improve the process of the knowledge and innovation within tourism industry.

Learning Outcomes of the Course Unit

1   Identify different types of crises that can affect the tourism industry.
2   Understand the potential economic, social, and environmental impacts of crises on tourism destinations and businesses.
3   Conduct risk assessments to identify potential threats and vulnerabilities within the tourism sector.
4   Develop comprehensive crisis management plans and protocols tailored to the needs of tourism destinations and businesses.
5   Establish emergency response teams and protocols for effective crisis preparedness and response.
6   Communicate effectively with tourists, employees, media, government agencies, and other stakeholders during a crisis.
7   Coordinate recovery efforts to minimize the long-term impact of a crisis on tourism destinations and businesses.
8   Foster collaboration and coordination among stakeholders, including government agencies, tourism organizations, businesses, and local communities.
9   Identify lessons learned and best practices to inform future crisis management strategies and enhance overall resilience.
10   Recognize the ethical responsibilities of tourism stakeholders in crisis situations, including considerations for the safety and well-being of tourists and local communities.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Week 1: Introduction to Crisis Management in Tourism
2 Week 2: Understanding Tourism Crises
3 Week 3: Risk Assessment in Tourism
4 Week 4: Crisis Planning and Preparedness
5 Week 5: Crisis Communication Strategies
6 Week 6: Crisis Simulation Exercise (Part 1)
7 Week 7: Crisis Simulation Exercise (Part 2)
8 Week 8: Crisis Response and Recovery
9 Week 9: Collaboration and Coordination
10 Week 10: Crisis Management in Practice
11 Week 11: Ethical and Sustainable Crisis Management
12 Week 12: Evaluation and Continuous Improvement
13 Week 13: Final Project Presentations and Wrap-Up
14 Week 14: Final Project Presentations and Wrap-Up

Recomended or Required Reading

To be announced.

Planned Learning Activities and Teaching Methods

Lectures and Case Studies
Discussion
Homework
Final Project

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 PRJ PROJECT
2 PRS PRESENTATION
3 ASG ASSIGNMENT
4 FCG FINAL COURSE GRADE PRJ * 0.40 + PRS * 0.10 + ASG * 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

Assessment criteria for a course in Crisis Management in Tourism should be designed to evaluate the participants' understanding of key concepts, their ability to apply theoretical knowledge to real-world scenarios, and their proficiency in developing and implementing effective crisis management strategies.

Language of Instruction

Turkish

Course Policies and Rules

Attendance is compulsory for 70% of the lectures.
Active participation in class discussions, group activities and simulations is required to develop learning outcomes.
Evaluation criteria and grading rubrics will be given to students at the beginning of the course.
Assessment methods may include individual assignments, group projects, presentations, exams, and participation in crisis simulation exercises.
Grades will be based on the quality of work, understanding of concepts, application of knowledge to real-world scenarios, and adherence to assignment deadlines.

Contact Details for the Lecturer(s)

ebru.gunlu@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 4 56
Preparing presentations 1 5 5
Project Preparation 1 15 15
Preparing assignments 5 5 25
Project Final Presentation 1 2 2
Participating Lectures and Field Studies 14 1 14
TOTAL WORKLOAD (hours) 159

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.144
LO.254544
LO.3455
LO.4455
LO.544
LO.6
LO.7
LO.8
LO.9
LO.10

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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