COURSE UNIT TITLE

Offered By

Business Administration (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR BANU DEMIREL

Offered to

Business Administration (English)

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality tools and Quality Function Deployment methodology can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Foster, S.T. (2017). Managing Quality An Integrative Approach, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, case and article discussions, individual study, group work.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

Mid-Term Exam
Students will be assessed on their knowledge of concepts and theories through multiple choice, essay and problem based written exam.

Topic Presentation
Students will individually prepare a presentation on quality awards, quality standards and tools of quality. No report is required. BUT all students should upload their presentation files in pdf format to the Sakai platform. Time allowed for presentations is minimum 60 minutes. Topic Presentations will be included in Mid-Term Exam. Students are expected to be prepared professionally for the topic presentations. The students should also provide related materials like videos, articles or case studies during their topic presentations. All materials should be approved by the instructor before the presentations.

GRADING CRITERIA FOR TOPIC PRESENTATION
VERBAL AND NON-VERBAL SKILLS BASED ON INDIVIDUAL PERFORMANCE %50 -Individual performance will be graded

Confidence:
Ease of movement, minimal tension Excellent (100%)
Occasional mistakes but recovers quickly Very Good (80%)
Some tension noted, stiff body language - Good (60%)
Tense body language, frequent mistakes Fair (40%)
Tension and nervousness are obvious, multiple mistakes Poor (0%)

Connection:
Frequent eye contact, readily engages audience (100%)
Consistent eye contact, uses notes infrequently Very Good (80%)
Some eye contact, dependent on notes Good (60%)
Minimal eye contact, frequently using notes Fair (40%)
Generally reading from notes without eye contact or connection with audience Poor (0%)

Information:
Well-versed in subject, responds to questions with further explanation Excellent (100%)
Overall command of subject matter, responds to questions on a basic level Very Good (80%)
Generally comfortable with material, able to answer most questions Good (60%)
Basic understanding of material, but mastery not evident Fair (40%)
Unfamiliar with subject matter, unable to answer questions Poor (0%)

INTERACTIVITY, CLASS EXERCISES AND APPLICATIONS IN CLASS %50- Group performance will be graded.

Presentation draws on high interactivity including class exercises, games and applications Excellent (100%)
Presentation draws on interactivity including class exercises, games and applications Very Good (80%)
Presentation draws on limited interactivity including class exercises, games and applications Good (60%)
Presentation draws only very limited interactivity including class exercises, games and applications Fair (40%)
Presentation draws on no interactivity including class exercises, games and applications Poor (0%)

Final Exam
Students will make a real application of QFD.

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

banu.atrek@deu.edu.tr

Office Hours

Will be announced at the beginning of the semester

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes