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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS END 4804 SUPPLY AND SERVICE SYSTEMS COMPULSORY 4 0 0 5

Offered By

Industrial Engineering

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR HASAN SELIM

Offered to

Industrial Engineering

Course Objective

The purpose of this course is to teach students how industrial engineering tools and techniques are used in the design, evaluation and development of supply chain management and service systems.

Learning Outcomes of the Course Unit

1   Understand the characteristics and management strategies of supply chains and services 2   Ability to design service systems 3   Ability to manage service operations effectively and efficiently 4   Ability to define the universal and social impacts of supply chains and service systems 5   Understand the ethical principles that should be taken into account in the management of supply chains and service systems

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Supply Chain Management, Basic Concepts and Definitions 2 Service Systems, Basic Concepts and Definitions 3 Historical Development of Operations Management 4 New Developments in Operations Management, Operations Management in the Service Sector 5 Basic Competitive Strategies, Strategy Development and Implementation Processes 6 Operations Management Strategies in a Global Environment 7 Product Design, Product Development System, Product Life Cycle 8 Quality Function Deployment, Ethical and Environmental Aspects in Product Design, Legal Conditions and Industrial Standards, Service Design 9 Waiting Line (Queuing) Systems and Their Importance in Service Systems 10 Waiting Line (Queuing) Systems and Their Importance in Service Systems 11 Human Resources Management 12 Work Design and Ergonomic Factors 13 Supply chain management 14 Supply chain management

Recomended or Required Reading

Heizer, J., Render, B., & Munson, C. (2020). Operations management: sustainability and supply chain management. Pearson. Haksever, C., & Render, B. (2013). Service management: An integrated approach to supply chain management and operations. FT Press. Haksever C, Render B., Russell R.S., Murdick R. G. (2000) Service Management and Operations, Prentice Hall.

Planned Learning Activities and Teaching Methods

Lectures, Homework and Class discussions

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.50 + FIN * 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

MIDTERM EXAM: %50 FINAL EXAM: %50

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

hasan.selim@deu.edu.tr, gonca.tuncel@deu.edu.tr; seren.ozmehmet@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 4 56 Preparations before/after weekly lectures 14 3 42 Preparation for midterm exam 1 10 10 Preparation for final exam 1 13 13 Final 1 2 2 Midterm 1 2 2 TOTAL WORKLOAD (hours) 125

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 LO.1 2 4 LO.2 3 3 LO.3 3 5 3 4 LO.4 4 4 4 3 LO.5 4 5 4 4