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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 3037 FRONT OFFICE MANAGAMENT COMPULSORY 3 0 0 3

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖVÜNÇ BARDAKOĞLU

Offered to

Tourism Management

Course Objective

This course aims to provide the students with the qualification required to guide on how to carry out front office services.

Learning Outcomes of the Course Unit

1   To become familiar with front office services. 2   To help on how to make individual / personel preparations. 3   To help on how to make job-based organisations. 4   To help on how to carry out front office services. 5   To learn how to coordinate with other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Introduction to Accomodation Facilities 2 Organizational Structure of Accomodation Facilities 3 Room Types and The Systems used in Front Office 4 Reservation Process 5 Accomodation Process 6 Guest Folio 7 Sales Development Process in Front Office 8 Determination Methods of Room Price 9 Forecasting Methods in Front Office 10 Budgeting in Front Office 11 Relationship between Front Desk and Banquet and Agency Sales 12 Yield Management 13 Controlling Front Office Activities 14 Final Exam 15 Final Exam

Recomended or Required Reading

Emeksiz, M. ve Yolal, M. Konaklama Işletmelerinde Önbüro Yönetimi, Detay Yayıncılık Nevzat Eraslan, Önbüro Işlemleri ve Yönetimi, Detay Yayıncılık

Planned Learning Activities and Teaching Methods

Requires delivering theoretical course per week.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

Assessments about theoretical information will be made with the written exam.

Language of Instruction

Turkish

Course Policies and Rules

It is compulsory to attend 70% of classes

Contact Details for the Lecturer(s)

ozge.adan@deu.edu.tr

Office Hours

Monday 15:00-17:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 LO.2 1 1 1 1 1 1 1 1 1 1 1 1 1 5 1 1 LO.3 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 5 LO.4 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 5 LO.5 1 1 1 1 1 1 1 1 5 1 1 1 1 1 1 1