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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS IAÇ 5007 COMMUNICATION SKILLS COMPULSORY 3 0 0 6

Offered By

Conflict Resolution (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ÖMÜR NECZAN ÖZMEN

Offered to

Conflict Resolution (English)

Course Objective

The aim of this course is to examine main topics in relation to communication such as nonverbal communication, questioning, listening, reflecting, explaining and negotiation skills

Learning Outcomes of the Course Unit

1   Being able to describe basic principles of communication and communication skills. 2   Being able to describe basic nonverbal communication skills 3   Being able to describe basic questioning techniques and it s functions in interpersonal communication process 4   Being able to describe basic listening techniques and it s functions in interpersonal communication process. 5   Being able to describe basic reflecting techniques and it s functions in interpersonal communication process 6   Being able to describe basic explaining techniques and it s functions in interpersonal communication process. 7   Being able to describe basic negotiating techniques and it s functions in interpersonal communication process

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Interpersonal communication: a skill-based model 2 Nonverbal communication 3 Nonverbal communication 4 Questioning 5 Questioning 6 Listening 7 Listening 8 Case Analysis 9 Reflecting 10 Reflecting 11 Explaining 12 Explaining 13 Negotiating 14 Negotiating

Recomended or Required Reading

Hargie, O. & Dickson, D. (2005). Skilled interpersonal communication: Research, theory and practice (Fourth Edition). London: Routledge.

Planned Learning Activities and Teaching Methods

Lecture Presentation Answer-Question Discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FCG FINAL COURSE GRADE 3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

e-mail:omur.ozmen@deu.edu.tr Ofis No: 113

Office Hours

ilan edilecektir.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 12 2 24 Preparation for midterm exam 1 20 20 Preparation for final exam 1 25 25 Preparing presentations 8 6 48 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 161

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 LO.1 5 3 5 4 3 5 5 5 LO.2 5 1 5 5 3 5 5 5 LO.3 5 1 5 5 3 5 5 3 LO.4 5 1 5 5 3 5 4 3 LO.5 5 1 5 5 3 5 4 5 LO.6 LO.7