COURSE UNIT TITLE

: QUALITY MANAGEMENT IN HEALTH INSTITUTIONS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SAĞ 4206 QUALITY MANAGEMENT IN HEALTH INSTITUTIONS COMPULSORY 3 0 0 3

Offered By

HEALTH INSTITUTIONS MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSOCIATE PROFESSOR NEVZAT DEVEBAKAN

Offered to

HEALTH INSTITUTIONS MANAGEMENT (Evening)
HEALTH INSTITUTIONS MANAGEMENT

Course Objective

The purpose of this course, the hospitals that make up the quality of service quality "technical" and "perceived quality" dimensions of a holistic approach to promote and ensure the transfer of information to ensure continuous improvement in the quality of the hospitals. For this reason we will focus on the basic concepts of quality in hospitals and hospital service users and stakeholders will be discussed. Course, attitudes and behaviors of service providers in hospitals to measure the impact on patients' expectations and perceptions of patient assessment, to determine the importance levels of service quality dimensions and patient satisfaction will be discussed. Hospitals also accreditation, standardization of systems for the self-assessment, quality management systems in hospitals (9001, 22000, OHSAS 18001, 13485, 14971, 15189, 27000, 27 799), the logic of system installation and certification, quality documentation, samples, and field applications will be dealt with topics such as.

Learning Outcomes of the Course Unit

1   Being able to explain basic information about quality and service quality in health care organizations
2   Being able to comment accreditation in and standards in health care organizations.
3   Being able to measure perceived service quality in health care organization.
4   Being able to manage quality management systems process in health care organizations
5   Being able to explain perceived service quality and technical quality in health care organizations.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Concept of Patient and Customer in Healthcare Institutions
2 Quality Concept and Historical Development
3 Health Care Quality Concepts (measured in Perceived Quality, Technical Quality)
4 Services and features, Service Quality, Service Quality Dimensions of Quality of Service Models
5 Patient Satisfaction and Importance of Health Care Institutions
6 ISO 9001 Quality Management System in health care institution
7 ISO 9001 Quality Management System in health care institution
8 Mid-Term Exam
9 ISO 9001 Quality Management System documentation
10 ISO 22000 food Safety Management Systems in health care intuitions
11 ISO 22000 food Safety Management Systems documentation
12 OHSAS 18001 ISO 17025 ve ISO 15189
13 ISO13485 ISO 14971 Risk Management
14 ISO 27000 ISO 27799
15 ISO 27000 ISO 27799

Recomended or Required Reading

Nevzat DEVEBAKAN, Sağlık Işletmelerinde Kalite ve Algılanan Hizmet Kalitesinin Ölçülmesi, Kalder Yayını, 2005 www.kalder.org/genel/SAGLIK%20ISLETMELERINDEAHKVEOLCUMU.pdf
Devebakan, Nevzat (2001). Sağlık Işletmelerinde Algılanan Hizmet Kalitesi, http://www.kalder.org/genel/SAGLIK%20ISLETMELERINDEAHKVEOLCUMU.pdf
Yardımcı kaynaklar:
Devebakan, Nevzat (2007). Özel Sağlık Işletmelerinde Iş Sağlığı ve Güvenliği, DEÜ Sosyal Bilimler Enstitüsü, Yayınlanmamış Doktora Tezi, Izmir.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Homework

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FN Final
3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

5 learning outcomes will be assessed by mid-term and final exams

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

nevzatd@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 6 6
Preparation for final exam 1 1 1
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 79

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.11
LO.21
LO.31
LO.41
LO.51

CONTACT INFORMATION
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Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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