COURSE UNIT TITLE

: CONFLICT RESOLUTION

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
MBA 5104 CONFLICT RESOLUTION ELECTIVE 3 0 0 6

Offered By

Business Administration (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSISTANT PROFESSOR SELCEN KILIÇASLAN GÖKOĞLU

Offered to

Business Administration (English)

Course Objective

This course provides in-depth overview of concepts and principles in conflict
management theory. It focuses on techniques to resolve conflict and build a common
understanding and framework for working through challenging conflict situations. It
emphasizes practical application to personal, interpersonal and group conflicts.

Learning Outcomes of the Course Unit

1   Assess the main sources of conflict and the impact of interpersonal styles, personality, culture, organizational and other variables that influence conflict.
2   Develop strategies for dealing with interpersonal, intergroup and structural conflict.
3   Develop oral/written communication skills; articulate, defend his/her position, and apply assertive verbal and written communication.
4   Develop and enhance the essential interpersonal skills to be an effective team member.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Meaning of Conflict and Conflict Management
2 Sources of Conflict: Personal, Organizational, Cultural
3 Types of Conflict: Personal, Interpersonal, Intergroup, Organizational
4 Conflict Stages
5 Understand the Conflict Resolution Process
6 Negotiation Strategies: Competitive and Collaborative
7 Getting ready for Midterm
8 Business Negotiations
9 Assertiveness
10 Persuasion
11 Alternative Dispute Solution
12 Mediation & Arbitration
13 International and Cross-Cultural Negotiations
14 Getting ready for Final

Recomended or Required Reading

M. Rahim, M. (2010). Managing Conflict in Organizations. Transaction Publishers.
Folger, J. P., Poole, M. S., & Stutman, R. K. (2009). Working Through Conflict:
Strategies for Relationships, Groups, and Organizations. Pearson Publishing.
Malhotra, D., & Bazerman, M. (2008). Negotiation Genius. Bantam.

Planned Learning Activities and Teaching Methods

1.Individual Assignments
2. Group Assignments
3. Role play
4. Simulation

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FCG FINAL COURSE GRADE
3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

1. The learner will illustrate the basic structures, perspectives and consequences of culture.
2. Recognize cross-cultural dimensions and issues of different countries.
3. Comprehend the relationship between culture and management.
4. Sensitize intra and inter-cultural management issues from different multidisciplines.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70% of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.

Contact Details for the Lecturer(s)

selcen.kilicaslan@deu.edu.tr

Office Hours

TBA

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 12 5 60
Preparation for midterm exam 1 12 12
Preparing assignments 2 3 6
Preparing presentations 1 8 8
Preparation for final exam 1 12 12
Final 1 3 3
Midterm 1 3 3
TOTAL WORKLOAD (hours) 146

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.144445
LO.245445
LO.34454
LO.44454

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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