COURSE UNIT TITLE

: COMMUNICATION IN HEALTH SERVICES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ELECTIVE

Offered By

Medical Documentation and Secretariat

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

HATICETÜL KÜBRA YENI

Offered to

Medical Documentation and Secretariat

Course Objective

Health communication discipline that brings together social sciences and health sciences
multi-faceted understanding and critical thinking about health communication issues.
is intended to be introduced.

Learning Outcomes of the Course Unit

1   Will be able to define the structure and basic features of the communication process.
2   Will be able to define the basic features of verbal and nonverbal communication.
3   Will be able to demonstrate effective speaking and listening skills.
4   Will be able to explain the importance of empathy in communication.
5   Will be able to communicate effectively with patients and their relatives.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction of the course, introduction to the communication course
2 Communication process and contexts of communication: Self to recognise
3 verbal communication
4 nonverbal communication
5 Perception for communication and the importance of first communication Empathy
6 Interpersonal communication barriers
7 listening skills
8 Healthcare professionals with patients and their relatives communication I
9 Healthcare professionals with patients and their relatives communication II
10 Contact in special cases I: Patients with special conditions
11 Communication in special situations II: In challenging situations communication
12 Teamwork and communication
13 Case studies
14 Review of the period

Recomended or Required Reading

Marziye Ilhan (2018) Sağlık çalışanlarının iletişimi, Istanbul: Beta Yayınları ISBN
978-605-242-138-3.

Planned Learning Activities and Teaching Methods

Question - answer - interpretation during the lesson along with lecturer presentations
techniques will be provided.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 AS ArasınavTeo
2 FCGR FINAL COURSE GRADE
3 FCG FINAL COURSE GRADE AS * 0.50 + FN * 0.50
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) AS * 0.50 + BUT * 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

Midterm exam 50%, Final Exam / Make-up 50%. 60 or more out of a hundred at the end of
the semester fields will be considered successful.

Language of Instruction

Turkish

Course Policies and Rules

Course, Fundamentals of Application is made within the framework of the VSHS and
examinations and evaluated

Contact Details for the Lecturer(s)

Öğr.Gör.Haticetül Kübra YENI
haticetulkubra.yeni@deu.edu.tr

Office Hours

The day(s) of the lesson

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 9 9
Preparation for final exam 1 8 8
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.14533
LO.24533
LO.34533
LO.44533
LO.54533

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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