COURSE UNIT TITLE

: PROCESS MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 5103 PROCESS MANAGEMENT COMPULSORY 3 0 0 5

Offered By

Quantitative Methods

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Quantitative Methods

Course Objective

The aim of the course: process identification, creation and management of processes In business. Process improvement and monitoring techniques can be used. Completion of the course students can use the techniques in business process management.

Learning Outcomes of the Course Unit

1   able to design business process flow
2   able to generate business processes
3   able to improve business processes
4   able to perform process analysis
5   able to determine the interaction process

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to Process Management and definitions
2 Process management and other management techniques differences
3 Process management steps
4 Classification and hierarchy of processes
5 Creation of process flow diagrams (with the Visio program)
6 Process maps
7 Process analysis of interactions and relationships
8 Determination of process performance criteria
9 Process improvement tools
10 Process improvement tools
11 The choice of process improvement methods
12 Applied process works
13 Process maturity
14 Student Presentations

Recomended or Required Reading


Kalite Yönetim Sistemleri , Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması , Pro.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi , Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Queastion-Answers, Homework, presentations and sample applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


Further Notes About Assessment Methods

None

Assessment Criteria

Property define methods for measuring the quality, analyze quality-related problems, create and improve business processes. Will be measured the level of knowledge the students by participation during the course discussions and the answers given to the questions in the exams

Language of Instruction

Turkish

Course Policies and Rules

1. Class participation is important.
2. Paper presentation in the preparation of scientific research and ethical rules must be adhered to.
3. Assignment of subjects to be discussed in the presentation should be supported by business applications.

Contact Details for the Lecturer(s)

Prof.Dr. Onur ÖZVERI
DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı
Office No: 324 Tel: (232) 3010632 E-mail: onur.ozveri@deu.edu.tr

Office Hours

Will be announced at the beginning of the term

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 0,5 14
Preparation for midterm exam 1 14 14
Preparing assignments 1 20 20
Preparing presentations 1 20 20
Preparation for final exam 1 10 10
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 126

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.11111
LO.21111
LO.31111
LO.41111
LO.51111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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