COURSE UNIT TITLE

: HOTEL AUTOMATION SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 3029 HOTEL AUTOMATION SYSTEMS COMPULSORY 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR HÜLYA KURGUN

Offered to

Tourism Management

Course Objective

This course has the aim of teaching the students the theoretical information about and practical usage of front office automation systems .

Learning Outcomes of the Course Unit

1   To learn the central reservation systems of our day
2   To have the information of automation systems in Türkiye and in the world.
3   To have the knowledge of the automation systems in Türkiye and world and use them for the guests for blocking the reservations.
4   To control the flow of sales at the system.
5   To prepare the necessary reports at the system.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Opera PMS public promotion, creating guest profiles General introduction of Opera PMS menus, profile types, guest profile creation
2 Creating different profile types Creation of individual, company and agency profiles
3 Guest Profile options Implementation of options in guest profile: History, future, preferences, Negotiated Rates
4 Reservation Function Creation of new reservation, filling in reservation card
5 Reservation Options Implementation of reservation card options (Message, trace, accompany, share, alert, cancel, reinstate)
6 Reservation Module Update Reservation, Room plan, floor plan, calendar
7 Front Desk Module Arrivals, check-in walkin, in house guests, Cancel C/I (Check in Cancellation), Room Move (Room Change)
8 Housekeeping module Housekeeping Management, preparation of floor report
9 Rooms Management Module Room Discrepancies, Queue Rooms, Out of Order/Service (Usage/Out of Service)
10 Reports Creation of various reports: Arrival Reports, Reservation Reports, Guest In House, Profile Reports
11 Cashiering Billing screen, posting, Edit Transaction, transfer transaction, payment
12 Cashier functions Cashier Reports (Cash) reports), Curreny Calculator (Foreign Exchange Calculation), Currency Exchange (Currency Exchange), Exchange Rate (Price Change), General Cashier (General Cashier), Journal (Display of Cashier Transactions)
13 End of Day Night Audit (Night Accounting)
14 Miscalleneous Show Quick Keys, Room Search (Room Search), Max. Availability, House Status (Hotel Status), Detailed Availability (Detailed Occupancy Status), User Activity Log (User Transaction Information), Dashboard

Recomended or Required Reading

Konaklama Işletmelerinde Opera-Pms Otomasyon Programı Alev Sökmen, 2009.

Planned Learning Activities and Teaching Methods

At the computer lab, use the necessary theoretical information in order to practise on the trial version of the opera pms program.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 VZ Vize
2 FN Final
3 BNS BNS VZ*0.40+FN * 0.60
4 BUT Bütünleme Notu
5 BBN Bütünleme Sonu Başarı Notu VZ*0.40+BUT * 0.60


Further Notes About Assessment Methods

1. Midterm Exam: Midterm exam includes subjects and assignments in the course content (40%).
2. Final Exam: The exam will cover all subjects in the course content. Students are also responsible for the discussion, practice and case studies (60%).
3. Resit: The exam will cover all the topics in the course content. Students are also responsible for the discussion, practice and case studies (60%).

Assessment Criteria

Midterm exam and final exam grade make together the end of the term grade.

Language of Instruction

Turkish

Course Policies and Rules

Students are required to attend 70% of the lecture classes. Besides, students are required to participate in the class discussions, to prepare their assignments on time and to contribute to the active learning in the classrom.

Contact Details for the Lecturer(s)

hulya.kurgun@deu.edu.tr

Office Hours

Friday, 13.00-16.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Tutorials 14 3 42
Case study 14 2 28
Student Presentations 0 0 0
Preparation for midterm exam 1 10 10
Preparations before/after weekly lectures 14 2 28
Preparation for final exam 1 20 20
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 130

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12
LO.155555
LO.255555
LO.355555
LO.455555
LO.555555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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