COURSE UNIT TITLE

: HOSPITALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 2019 HOSPITALITY MANAGEMENT COMPULSORY 3 0 0 3

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR GAMZE ÖZOĞUL

Offered to

Tourism Management

Course Objective

The course aims to provide students with fundamental knowledge about structural characteristics of hospitality industry; the history, types, organization structure and departments of hospitality businesses and to provide students to understand and analyze the duties and responsibilities of the departments of the hospitality businesses.

Learning Outcomes of the Course Unit

1   To be able to describe the hospitality businesses.
2   To be able to know the history and development of the hospitality businesses in Türkiye and world
3   To be able to know the examples of different hospitality types in Türkiye and world.
4   To be able to describe types and departments of hospitality businesses.
5   To be able to describe management of hospitality businesses and the functions of their departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Concepts of Management and Manager Concept of Management, Concept of Organization, Concept of Hotel Manager, Qualifications Required for a Hotel Manager
2 Characteristics of the Tourism Industry, Introduction to the Accommodation Sector Structure of the Tourism Industry, Its Components, and the Importance of the Accommodation Sector for Tourism
3 The History of the Hospitality Industry Development and Challenges of Hospitality Management in the world and Türkiye throughout History
4 Classification of Hospitality Businesses Hotels by Purpose of Accommodation, Duration of Activity, and Location
5 Organizational Structure in Hospitality Businesses Small-Scale, Medium-Scale, and Large-Scale Hotel Organizations and Key Departments in Organizational Structures
6 Management Approaches in Hospitality Businesses-Classical Management Approach Scientific Management, Management Process, Bureaucratic Approach, and Criticisms
7 Neo-Classical Management Approach Human Relations, Theory X and Y, System 1-4 Approach, and Criticisms
8 Modern Management Approaches System Approach and Contingency Approach
9 Post-Modern Management Approaches Post-Modern Transformation, Post-Modern Organizations
10 Management Functions in Hospitality Businesses Planning, Organizing, Directing, Coordinating, and Controlling
11 Rooms Division Management in Hotel Businesses Definition, Organizational Structure, and Importance of the Rooms Division
12 Human Resources Management in Hotel Businesses Concept of Human Resources Management, HRM Functions, HR Planning, Employee Training
13 Food and Beverage Services Management in Hotel Businesses Food and Beverage Management Process, Role and Importance of the Food and Beverage Department
14 Information Technologies in Hospitality Businesses Importance and Application Examples of Information and Communication Technologies Used in Hospitality Businesses
15 Final Exam
16 Final Exam

Recomended or Required Reading

Basic Resource: Otel Işletmeciliği, 2012, Prof. Dr. Meryem AKOĞLAN KOZAK
Other Resources: International Hospitality Management, Chuck Y. Gee

Planned Learning Activities and Teaching Methods

Course comprises lecture, case studies, role playing, in-class discussions, question and answer

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 VZ Vize
2 FN Final
3 BNS BNS VZ*0.40+FN * 0.60
4 BUT Bütünleme Notu
5 BBN Bütünleme Sonu Başarı Notu VZ*0.40+BUT * 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

Exam papers will be evaluated regarding the level of understanding, as well as defining the causality between the basic concepts and issues of the lecture, ability of giving examples and analytical thought, and using relevant terminology.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes
2. Plagiarism of any type will result in disciplinary action.
3. It is essential that students make use of the reading list
4. Students are expected to be involved in class discussions

Contact Details for the Lecturer(s)

gamze.ozogul@deu.edu.tr

Office Hours

Wednesday / 10.00-12.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparation for midterm exam 1 5 5
Preparation for final exam 1 6 6
Preparations before/after weekly lectures 14 2 28
In-class practices 1 4 4
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 87

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12
LO.1555555
LO.2555555
LO.35555
LO.4555555
LO.55555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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