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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS SIV 1003 PASSENGER SERVICES COMPULSORY 3 0 0 3

Offered By

Civil Aviation Transportation Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR ITIR CEREN MORCOTE SANTOS

Offered to

Civil Aviation Transportation Management

Course Objective

Understanding passenger services and terminal operations in an airport and aviation terminology.

Learning Outcomes of the Course Unit

1   Students will learn about national and international authorities in the field of civil aviation 2   Students will be able to define the fundamental concepts of civil aviation 3   Students will master the aviation phonetic alphabet 4   Students will have information about passenger services 5   Students will have information about RAMP services 6   Students will have information about operations services 7   Students will have information about cargo operations

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Development of civil aviation and important association 2 Aviation terminology 3 Flight details, different flight and ticket types 4 Flight details, different flight and ticket types 5 Passenger Services 6 RAMP, operational services, cargo services 7 Passenger types 8 Mid-Term Exam 9 Check-in process 10 Overbooking 11 Boarding process 12 Arrival and Lost & Found services 13 Baggage problems and required document 14 Bagage carriage limits and labeling tickets 15 Flight problems 16 Final Exam

Recomended or Required Reading

Textbook(s): 1) THY Akademi ve Sivil Havacılık Genel Müdürlüğü Ders Notları 2) NEBOL, Erdal, UZEL, Ezgi, USLU, Tanyeri, Tedarik Zinciri ve Lojistik Yönetimi, Yeditepe Üniversitesi Yayınları, Istanbul, 2013

Planned Learning Activities and Teaching Methods

Lecturing and student assignments

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

Exams, quizes and assignments

Language of Instruction

Turkish

Course Policies and Rules

It is obligatory to attend at least 70% of the classes. No excuses for assignments, discussions and projects will be accepted.

Contact Details for the Lecturer(s)

ceren.oksal@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparation for midterm exam 6 1 6 Preparation for final exam 7 1 7 Preparations before/after weekly lectures 14 1 14 Preparing assignments 2 5 10 Midterm 1 2 2 Final 1 2 2 Quiz etc. 2 1 2 TOTAL WORKLOAD (hours) 85

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 LO.2 4 LO.3 5 4 3 LO.4 4 LO.5 5 4 LO.6 LO.7