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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 1020 VOCATIONAL ENGLISH II COMPULSORY 4 0 0 6

Offered By

Tourism and Hotel Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR GIZEM HATIPOĞLU

Offered to

Tourism and Hotel Management

Course Objective

To provide the students with competences on using their foreign language effectively in proposed sales, upselling, dealing with complaints of guests, communicating with other companies (foreign tour operators, travel companies etc.) to improve the quality of service.

Learning Outcomes of the Course Unit

1   Being able to give the necessary information to the guests and to the operators in a foreign language in all of the services. 2   Being able to solve the complaints of the guests by communicating in a foreign language. 3   Being able to communicate in a foreign language effectively with the tour operators and agencies. 4   Being able to deal with the complaints of the guests and foreign companies by communicating in a foreign language. 5   Being able to solve the problems by verbal and written communication in a foreign language.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Selling Dreams 2 Getting There 3 Accommodation 4 Accommodation 5 Destinations 6 Things to Do 7 Things to Do 8 Mid-term Exam 9 Niche Tourism 10 Cultural Tourism 11 Cultural Tourism 12 Running a Hotel 13 Customer Service 14 Business Travel 15 Revision 16 Final Exam

Recomended or Required Reading

English for International Tourism- Intermediate Coursebook, Pearson.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 ASG ASSIGNMENT 3 FIN FINAL EXAM 4 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + FIN * 0.50 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

exam and assignment

Language of Instruction

Turkish

Course Policies and Rules

It is imperative to attend 70% of the courses and fulfill the requirements of the course.

Contact Details for the Lecturer(s)

gizem.hatipoglu@deu.edu.tr

Office Hours

The days and times specified in the weekly schedule announced for that year.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 4 56 Preparations before/after weekly lectures 14 5 70 Preparation for midterm exam 6 1 6 Preparation for final exam 7 1 7 Preparing assignments 2 3 6 Midterm 1 2 2 Final 1 2 2 Project Assignment 1 2 2 TOTAL WORKLOAD (hours) 151

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1 1 1 1 1 1