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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TKY 5022 PROCESS AND QUALITY IMPROVEMENT TECHNIQUES COMPULSORY 3 0 0 5

Offered By

Quality Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR MURAT TANIK

Offered to

Quality Management

Course Objective

This course aims to develop a process oriented perspective on business activities and develop skills for improving the performance of a business process and using systematic methods like quality improvement tools for solving problems.

Learning Outcomes of the Course Unit

1   Define an activity as a business process 2   Determine business process performance measures 3   Measure the performance level 4   Analyze a problem existing on a business process 5   Plan quality improvement projects 6   Use quality improvement tools effectively 7   Use quality improvement tools on problems and processes regarding different sectors

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Basic concepts about quality and process improvement and the use and importance of systematic approaches and data analysis in problem solving 2 SIx Sigma on quality improvement 3 SIx Sigma on quality improvement-Steps of DMAIC 4 Process approach, process performance criteria, process mapping 5 Seven basic quality improvement tools 6 Seven new quality improvement tools 7 QFD- Quality Function Deployment 8 FMEA- Failure Modes and Effects Analysis 9 Presentations 10 Presentations 11 Presentations 12 Presentations 13 Case Study 14 Case Study

Recomended or Required Reading

Textbook(s): Nancy R. Tague 2005 Quality Toolbox ASQ Press H. James Harrington 1991 Business Process Improvement McGraw-Hill Supplementary Book(s): Six Sigma Literature

Planned Learning Activities and Teaching Methods

1- Class Lecturing , 2- Lectures on applications , 3- Presentations of Case Studies, 4- Discussion and analysis of case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FCG FINAL COURSE GRADE 3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 2 28 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Preparing assignments 5 2 10 Preparing presentations 1 10 10 Final 1 3 3 Midterm 1 3 3 TOTAL WORKLOAD (hours) 116

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 LO.1 4 4 4 LO.2 4 4 4 4 4 LO.3 4 4 4 LO.4 4 4 4 LO.5 LO.6 4 4 4 LO.7 4