COURSE UNIT TITLE

: COMMUNICATION AND RELATIONSHIP MANAGEMENT SKILLS IN EMPLOYEE-EMPLOYER RELATIONS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IŞG 7055 COMMUNICATION AND RELATIONSHIP MANAGEMENT SKILLS IN EMPLOYEE-EMPLOYER RELATIONS ELECTIVE 3 0 0 6

Offered By

Labour Law and Social Security Non-Thesis (Evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR CEMILE ÇETIN

Offered to

Labour Law and Social Security Non-Thesis (Evening)

Course Objective

To make academic specialist candidates with academic work potential realize and acquire basic communication and relationship management skills that they can use when finding solutions to the problems they will encounter in their working relationships in their professional lives.

Learning Outcomes of the Course Unit

1   Ability to use communication tools correctly in employee-employer relations
2   Being aware of body language in employee-employer relations
3   Ability to manage stress and anger in employee-employer relations
4   Ability to ask strong and positive questions in employee-employer relations
5   Ability to raise awareness for constructive and peaceful solutions in employee-employer relations

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Meeting and General Introduction to the Course
2 Character Analysis for Employee-Employer Relationship Success
3 Communication Concept
4 Communication Concept and Listening Skills
5 Body Language
6 Questioning Skills
7 Student Presentation
8 Student Presentation
9 Midterm exam
10 Time Management Skills
11 Student Presentation
12 Student Presentation
13 Student Presentation
14 Awareness, Psychological Resilience, Compassion and Self-Compassion Skills
15 General Evaluation

Recomended or Required Reading

Ikna Etme Sanatı/ Etkili Tartışma, Müzakere ve Pazarlık Teknikleri(2018). Michael
Wheeler (Çeviren Funda Sezer), Nobel Yayınları
Evet": Boyun Eğmeden Anlaşmaya Varmak(2008). Roger Fisher, William Ury (Çeviren:
Fatma Güven Burakreis), Istanbul, Bilgi Üniversitesi Yayınları
Duygularla Mantık Ötesi: Ikna Teknikleri(2007). Roger Fisher, Daniel Shapiro,
Istanbul, Sistem Yayıncılık
Pozitif Hayırın Gücü(2007). William Ury (çeviren: Aylin Yengin), Inkılap Yayınevi
Sosyal Zeka: Insan Ilişkilerinin Yeni Bilimi(2007). Daniel Goleman (çeviren Osman
Çetin Deniztekin), Varlık Yayınları
Arabuluculukta Etkili Iletişim / Arabuluculukta Etkili Yöntemler ve Iletişim
Yönetimi(2018). Özlem Alikılıç, Nobel Akademik Yayıncılık
Her Konuyu Müzakere Edebilirsiniz(1996). Herp Cohen, Istanbul, Sistem Yayıncılık
Çatışma Yönetimi(2013). Joseph P. Folger / Marshall Scott Poole / Randall K.
Stutman (Çeviren: Füsun Akkoyun)
Birlikte Kazanalım: Müzakere ve Pazarlık Sanatının Incelikleri 2009). Carl Lyons
(çeviren: Zerrin Duman), Istanbul, Yakamoz Gelişim
Alternatif Uyuşmazlık Çözümü(2003). Ildır Gülgün, Ankara, Seçkin Yayınları
Çatışmaları Aşarak Dönüştürmek: Çatışma Çözümüne Giriş(2009). Johan Galtung,
(Çeviren: Havva Kök), Ankara, UsakYayınları.
Şiddetsiz Iletişim Bir Yaşam Dili(2003). Marshall B. Rosenberg (çeviren: Gülden Gen,
Mahmut Tuna), Sistem Yayıncılık
Iyilik Gücü(2015). Daniel Goleman (Çeviren: Sinem Sultan Gül).
Iş ve Iş Dışı Yaşamda 3 ü 1 Arada Kariyer, Hedef Koçluk(2018). Cemile Çetin, Kitapana
Yayınevi, Izmir
Işe Adanma(2018).Tuba Akünal ve Cemile Çetin, Kitapana Yayınevi, Izmir
Insan Kaynakları Yönetiminde Istihdam Edilebilirlik Becerileri(2018). Pelin Çalışkan
ve Cemile Çetin, Kitapana Yayınevi, Izmir
Iş Odaklı Müzakerecilik Dersleri(2014). Ersin Oğuz, Gazi Kitabevi.
Insan Enerjisi(2018). Editör: Fatma Ince, Eğiten Kitap Yayınları.
Çatışma Yönetimi(2018). Kenneth Cloke, Joan Goldsmith, Sola Unitas Yayınları
Handbook of Global and Multicultural Negotiation (2010). Moore, C. & Woodrow, P.
(2010). San Francisco: Jossey-Bass.
The mediation process: practical strategies for resolving conflict (1996). Moore, W.
C. (2nd edit.). San Francisco: Jossey-Bass

Planned Learning Activities and Teaching Methods

1. Lesson
2. Question - Answer
3. Discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.20 + FIN* 0.50
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.20 + RST* 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

Midterm exam + Presentation + Final exam + Attendance to class

Language of Instruction

Turkish

Course Policies and Rules


* Attendance is mandatory.
* Student presentation topics will be shared in the first lesson of the semester.
*Presentations are personal.
* Guests can be invited to the course. The course flow may change the week the guest arrives.

Contact Details for the Lecturer(s)

cemilegurcay@gmail.com ve cemile.gurcay@deu.edu.tr
0541 408 39 15

Office Hours

It will be shared with students in class.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Student Presentations 4 3
Lectures 10 3
Preparation for midterm exam 1 1
Preparation for final exam 1 1
Preparations before/after weekly lectures 12 3
Final 1 1
Midterm 1 1
TOTAL WORKLOAD (hours) 0

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.15
LO.25
LO.35
LO.45
LO.55

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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