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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4251 QUALITY MANAGEMENT SYSTEMS ELECTIVE 3 0 0 3

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASSISTANT PROFESSOR MURAT USTA

Offered to

TOURISM AND HOSPITALITY MANAGEMENT (Evening) TOURISM AND HOSPITALITY MANAGEMENT

Course Objective

Quality management system is together to product document , to introduce standarts and to conduct with the standarts

Learning Outcomes of the Course Unit

1   To learn after graduation the quality management system and phlosophize 2   Be the judge of quality management system standards 3   Learn the applicability of a company's quality management system 4   emphasizing the necessity of quality systems 5   Having information about the documents

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 CONCEPT AND HISTORICAL DEVELOPMENT OF QUALITY 2 TOTAL QUALITY NOTION 3 TOTAL QUALITY MANAGEMENT 4 RESULTS OF TOTAL QUALITY MANAGEMENT APPLICATION 5 IDENTIFICATION OF QUALITY DEVELOPMENT TOOLS 6 IDENTIFICATION OF QUALITY DEVELOPMENT TECHNIQUES 7 TOTAL QUALITY MANAGEMENT AND PERFORMANCE EVALUATION 8 MIDTERM EXAM 9 PERMANENT IMPROVEMENT 10 QUALITY MANAGEMENT SYSTEM AND STANDARDS 11 ISO 9001:2008 QUALITY MANAGEMENT SYSTEM WITH BASIC INTRODUCTION AND INTERPRETATION 12 ISO 9001:2008 QUALITY MANAGEMENT SYSTEM 13 ENVIRONMENTAL MANAGEMENT SYSTEM (ISO-EN 14001:2004) COMPARISON 14 ISO 9001:2008 AND OHSAS (ISO 18001) COMPARISON, OTHER STANDARDS AND DESIGN 15 ISO 9001:2008 AND OHSAS (ISO 18001) COMPARISON, OTHER STANDARDS AND DESIGN

Recomended or Required Reading

lecture notes Quality Management Standards Toplam Kalite Yönetimi KITAP_ Ismail Şale

Planned Learning Activities and Teaching Methods

1. Lecturing 2. Application, verbal participation in the lesson 3. Free working and teamwork, interactive lecture 4. Presentation

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

An assessment of theoretical knowledge written test done

Language of Instruction

Turkish

Course Policies and Rules

Attendance at 70% of the classes is compulsory

Contact Details for the Lecturer(s)

murat.usta@deu.edu.tr

Office Hours

Wednesday 13:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 13 1 13 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Preparing assignments 1 5 5 Preparing presentations 1 10 10 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 83

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 LO.4 1 1 LO.5 1