COURSE UNIT TITLE

: COMMUNICATION IN HEALTH SERVICES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TDS 2321 COMMUNICATION IN HEALTH SERVICES COMPULSORY 2 0 0 3

Offered By

Medical Documentation and Secretariat

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

HATICETÜL KÜBRA YENI

Offered to

Medical Documentation and Secretariat

Course Objective

The discipline of health communication that brings together social sciences and health sciences understanding multi-faceted and critical thinking about health communication issues It is aimed to gain .

Learning Outcomes of the Course Unit

1   Will be able to define the structure and basic features of the communication process.
2   Will be able to define the basic features of verbal and nonverbal communication.
3   Will be able to demonstrate effective speaking and listening skills.
4   Will be able to explain the importance of empathy in communication.
5   Will be able to communicate effectively with patients and their relatives.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Course Introduction, Introduction to Communication Course
2 Basic Concepts
3 Verbal Communication/Non-Verbal Communication
4 Interpersonal Communication Barriers
5 Listening Skills
6 Corporate Communication in Healthcare Institutions
7 Effective Communication Techniques in Health Services
8 Getting to Know the Patient and Communication Between Patients I
9 Getting to Know the Patient and Communication Between Patients II
10 Patient and Healthcare Personnel Communication I
11 Patient and Healthcare Personnel Communication II
12 Communication with Patient Relatives
13 Communication with Private Patients and Their Relatives
14 Crisis Situations and Crisis in the Provision of Health Services Communication
15 Case Study Discussions

Recomended or Required Reading

Marziye Ilhan (2018) Sağlık çalışanlarının iletişimi, Istanbul: Beta Yayınları ISBN 978-605-242-138-3.
Sağlık Hizmetleri-Sağlıkta Iletişim, MEB yayını www.megep.meb.gov.tr

Planned Learning Activities and Teaching Methods

In addition to the course presentations of the instructor, questions - answers - comments and discussions are held during the lecture. will be provided with techniques.

Assessment Methods

To be announced!

Further Notes About Assessment Methods

None

Assessment Criteria

Midterm exam 40%, Final Exam / Make-up 60%. 60 or more out of a hundred at the end of the semester fields will be considered successful.

Language of Instruction

Turkish

Course Policies and Rules

Course, Fundamentals of Application is made within the framework of the VSHS and examinations and evaluated

Contact Details for the Lecturer(s)

Öğr.Gör.Haticetül Kübra YENI
haticetulkubra.yeni@deu.edu.tr

Office Hours

The day(s) of the lesson

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 9 9
Preparation for final exam 1 8 8
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.14533
LO.24533
LO.34533
LO.44533
LO.54533

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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