COURSE UNIT TITLE

: CRISIS MANAGEMENT AND HEAT CONTROL

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TSS 1012 CRISIS MANAGEMENT AND HEAT CONTROL ELECTIVE 2 0 0 2

Offered By

Medical Documentation and Secretariat

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

HATICETÜL KÜBRA YENI

Offered to

Medical Documentation and Secretariat

Course Objective


The aim of the lecture: The aim of the lecture is to manage crisis situations that may arise among the people in the field fo health and to control the anger of people in crisis situations.

Learning Outcomes of the Course Unit

1   Learns the definition and explanation of the crisis in human relations.
2   Learns the stages of the crisis
3   Learn about what crisis management is
4   Learn about the factors leading to the crisis
5   Learns stress and its management
6   Learns anger and its consequences.
7   Have information about anger control
8   Learn about crisis and anger management techniques.
9   Learns the grieving and death process

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Sharing Course Goals and Objectives
2 Basic Concepts
3 What is Crisis Types and Stages
4 Crisis Management and Planning Process
5 Communication and Response in Time of Crisis
6 Concepts of Anger and Stress
7 Psychological and Biological Dimensions of Anger
8 Anger Management Techniques
9 Stress Management and Coping Strategies
10 Communication Skills and Effective in Crisis Situations Communication
11 Problem Solving and Decision Making Skills
12 Crisis Management Applications in the Health Sector
13 Anger Management at Work
14 Crisis Management with Patients and Their Relatives
15 Ethics and Legal Processes in the Field of Health
16 Case Studies on Crisis and Anger Management

Recomended or Required Reading

1. Atabay, Bahar (2019). Sağlık Kurumlarında Kriz Yönetimi ve Örnek Bir Uygulama. Kırıkkale Üniversitesi, SBE, Sağlık Kurumları Işletmeciliği ABD, Yüksek Lisans Tezi.
2. Tüz, Melek vd., (2013). Kriz Iletişimi ve Yönetimi. Anadolu Üniversitesi, Açıköğretim Fakültesi Yayını.
3. Kayalıoğlu, Mehtap (2013). Öfke Kontrolü. Nesil Yayınları.
4. Barutçuoğlu, Ismet(2004). Organizasyonlarda Duyguların Yönetimi. Kariyer Yayıncılık.
5. Sürvegil Dalkılıç, Olca(2014). Çalışma Hayatında Tükenmişlik Sendromu. Nobel Akademik Yayıncılık.
6. Vergiliel Tüz, Melek(2014). Kriz Yönetimi. Nobel Akademik Yayıncılık.7. Acil Durum ve Afet Psikolojisi Ön Lisans Ders Notları, Atatürk Üniversitesi Açık Öğretim Fakültesi
8. Acil Durum ve Afet Yönetimine Giriş Ön Lisans Ders Notları, Atatürk Üniversitesi Açık Öğretim Fakültesi
9. Afetlerde Risk ve Kriz Yönetimi Ön Lisans Ders Notları, Atatürk Üniversitesi Açık Öğretim Fakültesi
10. Afetlerde Risk ve Kriz Yönetimi Ön Lisans Ders Notları, Atatürk Üniversitesi Açık Öğretim Fakültesi

Planned Learning Activities and Teaching Methods

Learning and Teaching Methods:

Explanation of the subjects with the presentation prepared as a power point

Transfer of opinions and experiences of students

Sharing practice examples

Assessment Methods

To be announced!

Further Notes About Assessment Methods

None

Assessment Criteria

Midterm exam 40%, Final Exam / Make-up exam 60%. 60 or above out of a hundred at the end of the semester
Those who take the exam will be considered successful. Participation in the course, midterm exam and final exam or
It is a make-up exam.

Language of Instruction

Turkish

Course Policies and Rules

The course is conducted and evaluated within the framework of SHMYO Teaching and Examination Practice Principles.Attendance is compulsory.

Contact Details for the Lecturer(s)

Öğr.Gör.Haticetül Kübra YENI
haticetulkubra.yeni@deu.edu.tr

Office Hours

Meeting days are course days.
The meeting hours are determined according to the class hours.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparations before/after weekly lectures 1 14 14
Preparation for midterm exam 1 3 3
Preparation for final exam 1 3 3
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 50

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.155
LO.23
LO.34
LO.434
LO.53
LO.63
LO.73
LO.83
LO.9132

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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