COURSE UNIT TITLE

Offered By

Tourism Management (English)

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR ZEHRA CEREN MIRAL ÇAVDIRLI

Offered to

Tourism Management (English)

Course Objective

The aim of this course is to provide students a complete perspective of a hotel's housekeeping operation the various processes and procedures that the department performs to provide efficient service for hotel guests.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

1. Thomas J.A. Jones, Professional Management of Housekeeping Operations, 4th Edition, John Wiley & sons,
Inc,2005.
2. Margaret M. Kappa, Aleta Nitschke and Patricia B. Schappert, housekeeping Management, 2nd Edition,
Educational Institute, American Hotel & Motel Association, 1997.

Planned Learning Activities and Teaching Methods

1. Lecture: There will be three lecture sessions every week.
2. Discussion: In the last 20 minutes of the second session a discussion topic related to lecture will be discussed by students.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

Traits / Performance Dimensions Does Not Meet Expectations Meets Expectations Exceeds Expectations
Content
1 Student demonstrates the recognition of the role of the housekeeping department in hotel operations in order to explain the importance of effective communication between housekeeping and other departments of the hotel
2 Student demonstrates the understanding of the managerial skills necessary to efficiently operate the housekeeping department in order to be able to explain how performance standards are used to plan and organize the housekeeping department.
Use of Source
3 Students use sources clearly to support the subject they have explained.
4 Students use academic and non-academic resources like website and reports
Writing
5 Students' assignments include summary, introduction, discussion/main body, conclusion and references

6 Students write their assignments by reasoning and in a logical flow.

Presentation of the Term Projects
7

8 Students present their term projects.

The term project is transferred into presentation order.

9 Students use the time effectively during the presentation.

10 Students communicate effectively with the audience.


Delivery
11 Students submitted their term papers on time.

12 Students present their presentations on the date assigned to them.
Total Score of Student out of 12*3=36

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Participation to the course and discussions during the classes is required.
4. Late arrivals to the class should be avoided.
5. All electronic devices should be kept close during the lectures.

Contact Details for the Lecturer(s)

ceren.miral@deu.edu.tr

Office Hours

Will be announced during the course.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes