COURSE UNIT TITLE

: HOUSEKEEPING MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TMT 3033 HOUSEKEEPING MANAGEMENT ELECTIVE 3 0 0 3

Offered By

Tourism Management (English)

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR ZEHRA CEREN MIRAL ÇAVDIRLI

Offered to

Tourism Management (English)

Course Objective

The aim of this course is to provide students a complete perspective of a hotel's housekeeping operation the various processes and procedures that the department performs to provide efficient service for hotel guests.

Learning Outcomes of the Course Unit

1   Describe the role of the housekeeping department in hotel operations in order to explain the importance of effective communication between housekeeping and other departments of the hotel.
2   Understand the managerial skills necessary to efficiently operate the housekeeping department in order to be able to explain how performance standards are used to plan and organize the housekeeping department.
3   List the safety and security needs of hospitality operations to be able to explain how safety and security issues affect housekeeping personnel.
4   Identify typical cleaning responsibilities of the housekeeping department in order to be able to develop procedures to ensure efficient and cost-effective use of labor and supplies in relation to guestroom cleaning.
5   Explain the factors affecting the establishment of inventories in order to be able to discuss the importance of inventory management and the methods of inventory control.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 General Overview of the Course- The Role of Housekeeping Department in Hospitality Operations
2 The Executive Housekeeper And Scientific Management
3 Planning and Organizing the Housekeeping Department
4 Housekeeping Human Resources Issues
5 Managing Inventories and Controlling Expenses
6 Safety and Security Issues
7 General Review before Midterm exam
8 Guestroom cleaning procedures
9 Ceiling, Walls, furniture and Fixtures - Beds, Linens, and Uniforms
10 Planning To Schedule Workers: A Major Advantage Of Housekeeper Team Staffing
11 The Hotel Housekeeping Daily Routine Of Department Management
12 Term Paper Presentations
13 Term Paper Presentations
14 General Overview

Recomended or Required Reading

1. Thomas J.A. Jones, Professional Management of Housekeeping Operations, 4th Edition, John Wiley & sons,
Inc,2005.
2. Margaret M. Kappa, Aleta Nitschke and Patricia B. Schappert, housekeeping Management, 2nd Edition,
Educational Institute, American Hotel & Motel Association, 1997.

Planned Learning Activities and Teaching Methods

1. Lecture: There will be three lecture sessions every week.
2. Discussion: In the last 20 minutes of the second session a discussion topic related to lecture will be discussed by students.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MT Midterm
2 TP TermProject
3 FCG FINAL COURSE GRADE MT * 0.40 + TP * 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

Traits / Performance Dimensions Does Not Meet Expectations Meets Expectations Exceeds Expectations
Content
1 Student demonstrates the recognition of the role of the housekeeping department in hotel operations in order to explain the importance of effective communication between housekeeping and other departments of the hotel
2 Student demonstrates the understanding of the managerial skills necessary to efficiently operate the housekeeping department in order to be able to explain how performance standards are used to plan and organize the housekeeping department.
Use of Source
3 Students use sources clearly to support the subject they have explained.
4 Students use academic and non-academic resources like website and reports
Writing
5 Students' assignments include summary, introduction, discussion/main body, conclusion and references

6 Students write their assignments by reasoning and in a logical flow.

Presentation of the Term Projects
7

8 Students present their term projects.

The term project is transferred into presentation order.

9 Students use the time effectively during the presentation.

10 Students communicate effectively with the audience.


Delivery
11 Students submitted their term papers on time.

12 Students present their presentations on the date assigned to them.
Total Score of Student out of 12*3=36

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Participation to the course and discussions during the classes is required.
4. Late arrivals to the class should be avoided.
5. All electronic devices should be kept close during the lectures.

Contact Details for the Lecturer(s)

ceren.miral@deu.edu.tr

Office Hours

Will be announced during the course.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparation for midterm exam 1 6 6
Preparing assignments 4 1 4
Project Preparation 1 12 12
Preparing presentations 1 5 5
Preparations before/after weekly lectures 14 1 14
Project Assignment 1 2 2
Midterm 1 1,5 2
TOTAL WORKLOAD (hours) 87

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19
LO.13555
LO.23545554
LO.3555
LO.44555
LO.53445