COURSE UNIT TITLE

Offered By

Statistics

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

Offered to

Statistics
Statistics(Evening)

Course Objective

The objective of this course is to make the students comprehend the importance of process management and business process improvement in modern business life. Besides, the students are expected to have information on process mapping, process performance measurement, process improvement and process qualification.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Textbook(s):
B. Andersen, Business Process Improvement Toolbox, Second Edition, ASQ Quality Press, 2007.
Supplementary Book(s):
H. J. Harrington, Business Process Improvement, The Breakthrough Strategy for Total Quality, Productivity and Competitiveness, McGraw-Hill, 1991.

Planned Learning Activities and Teaching Methods

Lecture format and presentations supported with homework assignments. Questions are encouraged and discussion of material stressed

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

Evaluation of exams and homeworks

Language of Instruction

Turkish

Course Policies and Rules

Attendance to at least 70% for the lectures is an essential requirement of this course and is the responsibility of the student. It is necessary that attendance to the lecture and homework delivery must be on time. Any unethical behavior that occurs either in presentations, homeworks or exams will be dealt with as outlined in school policy. You can find the undergraduate policy at http://web.deu.edu.tr/fen

Contact Details for the Lecturer(s)

DEU, Faculty of Sciences, Department of Statistics
e-mail: senem.sahan@deu.edu.tr
Tel: 0232 301 86 03

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes