COURSE UNIT TITLE

: BUSINESS PROCESS IMPROVEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IST 3165 BUSINESS PROCESS IMPROVEMENT ELECTIVE 3 0 0 5

Offered By

Statistics

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

Offered to

Statistics
Statistics(Evening)

Course Objective

The objective of this course is to make the students comprehend the importance of process management and business process improvement in modern business life. Besides, the students are expected to have information on process mapping, process performance measurement, process improvement and process qualification.





Learning Outcomes of the Course Unit

1   Describing fundamental elements of business process improvement
2   Listing 5 phases of business process improvement
3   Explaining process characteristics with examples
4   Drawing process maps
5   Determining qualification levels of business processes

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Fundamental concepts of business process improvement (BPI)
2 Five phases of BPI
3 Setting the stage for BPI
4 Organizational structure of BPI and their responsibilities
5 Efficiency, effectiveness and adaptability measures
6 Process mapping and flowcharting
7 IDEF0 process mapping technique
8 Midterm exam
9 Presentations of homework assignments
10 Understanding and investigating process characteristics
11 Streamlining the processes
12 Measurements and feedback
13 Process qualification
14 Harrington qualification criteria

Recomended or Required Reading

Textbook(s):
B. Andersen, Business Process Improvement Toolbox, Second Edition, ASQ Quality Press, 2007.
Supplementary Book(s):
H. J. Harrington, Business Process Improvement, The Breakthrough Strategy for Total Quality, Productivity and Competitiveness, McGraw-Hill, 1991.

Planned Learning Activities and Teaching Methods

Lecture format and presentations supported with homework assignments. Questions are encouraged and discussion of material stressed

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 ASG ASSIGNMENT
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.40 + ASG * 0.15 + FIN * 0.45
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + ASG * 0.15 + RST * 0.45


Further Notes About Assessment Methods

None

Assessment Criteria

Evaluation of exams and homeworks

Language of Instruction

Turkish

Course Policies and Rules

Attendance to at least 70% for the lectures is an essential requirement of this course and is the responsibility of the student. It is necessary that attendance to the lecture and homework delivery must be on time. Any unethical behavior that occurs either in presentations, homeworks or exams will be dealt with as outlined in school policy. You can find the undergraduate policy at http://web.deu.edu.tr/fen

Contact Details for the Lecturer(s)

DEU, Faculty of Sciences, Department of Statistics
e-mail: senem.sahan@deu.edu.tr
Tel: 0232 301 86 03

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparation before/after weekly lectures 12 1 12
Preparation for Mid-term Exam 1 24 24
Preparation for Final Exam 1 30 30
Preparing Group Assignments 1 2 2
Preparing Individual Assignments 2 2 4
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 115

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.145555
LO.245555
LO.345355
LO.45555555
LO.555554555