COURSE UNIT TITLE

: COMMUNICATION - I

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
MSH 0203 COMMUNICATION - I ELECTIVE 2 0 0 2

Offered By

Civil Aviation and Cabin Services

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

PINAR GÜNEL

Offered to

Civil Aviation and Cabin Services

Course Objective

To enable cabin crew to communicate effectively with different cultures and people while working as a team with the flight operation ,
To insure that cabin attendants have knowledge of etiquette, elegance, courtesy and protocol rules.

Learning Outcomes of the Course Unit

1   Students will be able to explain the basic concepts of communication and effective communication methods.
2   Students will be able to explain nonverbel communication, communication barriers and prepare a speech text.
3   Students will be able to explain the social behavior rules; the rules of etiquette, courtesy, elegance and protocol.
4   Students will be able to can explain the protocol rules encountered in different cultures, in particular cabin services.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Basic Concepts of Communication
2 Speaking and Listening in Effective Communication
3 Influencing, Effective Communication and Persuasive Speaking
4 Nonverbal Communication
5 Communication Barriers
6 Preparing a Speech
7 Preparing a Speech
8 Mid-Term Exam
9 Social Code of Conduct
10 Etiquette, Discipline, Courtesy and Elegance Rules
11 Protocol Rules
12 Etiquette and Courtesy in Business and Social Environment
13 Personal Image Management in Protocol
14 Etiquette, Courtesy and Protocol Rules in Cabin Services
15 Etiquette, Courtesy and Protocol Rules in Different Cultures
16 Final Exam

Recomended or Required Reading

Textbook(s):
1) General and Technical Communication, Dr. Irfan Mısırlı, Detay Publishing January 2013
2) Courtesy and Protocol Rules for Civil Aviation Cabin Services, Lale Gülnaz Karahan-Gülbeniz Akduman, Fatih Sultan Mehmet Foundation University, 2010


Supplementary Book(s):
Communication Strategies in Crisis Management - Aviation Sector Example, Şahin Karasar , Meltem Çiçek , M. Hasan Uncular, Maltepe University Books

Planned Learning Activities and Teaching Methods

Face to face expression technique in the classroom, discussion and problem solving, reading research, classroom applications, student presentations.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

Exams: There will be held on two in class exams; midterm exam and final exam during the semester.
Grades: 50 % Midterm Exam, 50 % Final Exam, 50 % Make-up Exam.

Language of Instruction

Turkish

Course Policies and Rules

1) Attending at least 70 percent of lectures and fulfill the requirements of the course are mandatory.
2) Plagiarism of any type will result in disciplinary action.

Contact Details for the Lecturer(s)

pinar.gunel@deu.edu.tr

Office Hours

Monday, 13:00 - 16:30, Ground Floor, No: Z-08, Efes Vocational School, Selçuk / IZMIR

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Preparation for midterm exam 1 12 12
Preparation for final exam 1 12 12
In-class practices 3 2 6
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 62

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15
LO.13533543
LO.2452543
LO.3355553
LO.4533343

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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