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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 1024 HOUSEKEEPING MANAGEMENT COMPULSORY 3 0 0 4

Offered By

Tourism and Hotel Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR HAVVA GÖZGEÇ MUTLU

Offered to

Tourism and Hotel Management

Course Objective

To provide students with necessary competences on realizing quality and improvement at housekeeping department by informing students on hygiene, room setting, related materials and procedures at housekeeping department.

Learning Outcomes of the Course Unit

1   1. Being able to practice the procedures used in housekeeping operations. 2   2. Being able to use the chemicals in housekeeping operations. 3   3. Being able to use the machinery and equipment in housekeeping operations. 4   4. Being able to prepare the rooms with the hygiene and operation standarts. 5   5. Being able to manage the relationship between housekeeping operations and the other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Housekeeping Department 2 Organization Chart 3 Personal Care 4 Chemicals Used 5 Machines and Equipment Used 6 Procedures and Forms Used 7 Hygiene and Cleaning in the Housekeeping Department 8 Midterm Exam 9 Hygiene and Cleaning in the Housekeeping Department 10 Master Key 11 Lost and Found Items 12 Relations with the Front Office Department and Handling Guest Complaints 13 Relations with the Technical Service Department 14 Guest Communication and Occupational Safety 15 Guest Communication and Occupational Safety 16 Final Exam

Recomended or Required Reading

Otel Işletmelerinde Kat hizmetleri Yönetimi, Meryem Akoğlan Kozak, Detay Yayınevi, Ankara, 2011, 216 sf.

Planned Learning Activities and Teaching Methods

Lecture, topic preparation, in-class practice, presentation, assignment.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 ASG ASSIGNMENT 3 FIN FINAL EXAM 4 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + FIN * 0.50 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

Assignments, Exams

Language of Instruction

Turkish

Course Policies and Rules

1. Attendance of at least 70% of the classes is mandatory. 2. Any attempt at plagiarism or misconduct will result in disciplinary action. 3. Participation in in-class activities is required.

Contact Details for the Lecturer(s)

havva.gozgecmutlu@deu.edu.tr

Office Hours

It will be announced later

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 14 1 14 Preparation for midterm exam 1 8 8 Preparation for final exam 1 8 8 Preparing assignments 1 5 5 Preparing presentations 1 3 3 Final 1 1 1 Midterm 1 1 1 Participating Lectures and Field Studies 14 2 28 Project Assignment 1 1 1 TOTAL WORKLOAD (hours) 97

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 1 1 1 1 1 LO.2 1 1 1 1 1 1 1 LO.3 1 1 1 1 1 1 LO.4 1 1 1 LO.5 1 1 1 1