COURSE UNIT TITLE

Offered By

Quality Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR AYSUN KAPUÇUGIL IKIZ

Offered to

Quality Management

Course Objective

This course aims to provide students with a holistic understanding of quality by exploring its philosophical foundations across historical, ethical, and sectoral dimensions.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Deming's Out of the Crisis, Juran's Quality Handbook, and contemporary academic articles.

Toplam Kalite Yönetimi: Kuram, Ilkeler, Uygulamalar, Prof. Dr. Hasan Şimşek, 3. Baskı, Eylül 2018

Planned Learning Activities and Teaching Methods

* Lectures and in-class discussions: Lectures are geared towards conveying the topics and engaging in class discussions in an environment where understanding is significantly reinforced with additional explanations and examples.
* Assignments and Projects: Weekly reading analyses, case studies, and a final project proposal based on quality philosophy will be included.
* Resources: Supported by Deming - Out of the Crisis, Juran - Quality Handbook, and contemporary articles.
* Activities: Practical content such as guest speakers, industry representatives, or virtual/on-site factory tours will be provided.

Assessment Methods

Further Notes About Assessment Methods

The midterm and final exams will consist of questions that will assess students' knowledge and reasoning skills on concepts and topics covered throughout the semester.

The term work includes weekly peer-reviewed publication readings, case analyses, and a final project proposal presentation addressing real-world quality issues.

Assessment Criteria

1. Midterm and Final Exams aim to evaluate students' understanding of key concepts and their ability to reason critically about quality-related topics covered throughout the semester.

Exams will be evaluated based on Conceptual knowledge (%30), Critical thinking and analytical reasoning (%40), Application through examples and case references (%20), Academic language and clarity of expression (%10)

2. Term Work Components: Individual peer-reviewed publication readings, Case analyses, Project proposal presentation addressing real-world quality issues

Each student must review and present at least one published article , and also analyze cases about the topics given by the instructor.

Each student must complete an final Proposal that allows them to apply their developed skills to a real-world qualiy issue. Project topics will be determined by the students and are subject to the approval of the instructor. This work will be evaluated for such factors as Depth of topic and literature mastery (%25), Critical evaluation and originality (%25), Structure, referencing, and academic integrity (%20), Presentation skills and visual support (%15), Time management and submission compliance (%15). The presentation should last a maximum of 15 minutes.

3. A good attendance record and participation may bring the grade up one level, for grades on the boundary between two grade levels. Participation will depend on (i) class attendance, (ii) the quality of answers the student provides to questions posed by the instructor during class, and (iii) the general contribution the student makes to the creation of a positive learning environment.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes.
2. Violations of Plagiarism of any kind will result in disciplinary steps being taken.
3. Content generated solely by AI tools (Chat GPT, MS Copilot, etc.) should not be relied upon. Students should develop content primarily from their own reading and research. AI support is certainly welcome, provided it is used ethically. However, AI should be used as a supplementary resource, not as an author or co-author.
4. Absence will not be considered an excuse for submitting homework assignments late.

Contact Details for the Lecturer(s)

Prof. Aysun KAPUÇUGIL IKIZ
aysun.kapucugil@deu.edu.tr

DEU Faculty of Business
Department of Business Administration
Division of Quantitative Methods

Office Hours

To be announced the week classes begin.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes