COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 5112 QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS ELECTIVE 3 0 0 4

Offered By

Quantitative Methods

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Quantitative Methods

Course Objective

To learn about theoretical framework and practices of methods and techniques regarding quality management and to understand how and where these techniques are applied in organizations. Students completing this lesson should be able to effectively use quality management techniques applied through organizations.

Learning Outcomes of the Course Unit

1   Able to analyze problems about quality in organizations
2   Able to establish business processes
3   Able to develop business processes
4   Able to implement ISO 9000 quality management system
5   Able to implement Six Sigma method
6   Able to implement Kano and QFD models

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Definitions of basic quality concepts and Historical Background of Quality
2 Total Quality Management
3 ISO 9000 Quality management system
4 Simple quality development tools
5 Statistical quality control techniques
6 Statistical quality control techniques
7 Kano and Quality Function Deployment
8 Process management
9 Establishing business processes
10 Developing business processes
11 Six Sigma
12 Lean Six Sigma
13 Student Presentations
14 Conclusion and Evaluation

Recomended or Required Reading

Kalite Yönetim Sistemleri, Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması, Prof.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi, Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


Further Notes About Assessment Methods

None

Assessment Criteria

Learning levels related to defining methods related to measuring quality in businesses, analyzing quality-related problems, creating and improving business processes, using statistical quality control tools in business applications, understanding Six Sigma techniques will be measured in line with participation in discussions to be held during classes and answers to relevant questions in exams

Language of Instruction

Turkish

Course Policies and Rules

Attending at least 70 percent of lectures is mandatory.
It s expected to obey scientific research rules and ethics in the preparation of homework presentations
It s expected to support the homework presentations with business applications.

Contact Details for the Lecturer(s)

Doç.Dr. Onur ÖZVERI DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı Ofis No: 324 Iş Tel: (232) 3010632 E-posta: onur.ozveri@deu.edu.tr

Office Hours

Will be announced at the beginning of the term

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparation for midterm exam 1 10 10
Preparations before/after weekly lectures 14 1 14
Preparation for final exam 1 21 21
Preparing assignments 1 10 10
Preparing presentations 1 5 5
Midterm 1 4 4
Final 1 4 4
TOTAL WORKLOAD (hours) 110

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.1111
LO.2111
LO.3111
LO.4111
LO.5111
LO.6111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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