COURSE UNIT TITLE

: HUMAN RESOURCE MANAGEMENT IN TOURISM BUSINESS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 4033 HUMAN RESOURCE MANAGEMENT IN TOURISM BUSINESS COMPULSORY 3 0 0 4

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR HÜLYA KURGUN

Offered to

Tourism Management

Course Objective

This course aims to provide students with theoretical knowledge and with examination of cases about human resources management (HRM), to provide students with knowledge and skills for improvement of human resources practices at organizations.

Learning Outcomes of the Course Unit

1   Explaining factors influencing development of HRM
2   Interpreting the progress in HRM in the light of classical and modern theories of organization
3   Having fundamental knowledge on job analysis, human resources planning and recruitment
4   Having fundamental knowledge on training, performance evaluation and career planning
5   Following and interpreting current developments related to HRM

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 The meaning and scope of HR, difference between HR and personnel management The concept of human resources management, its historical development and differences from personnel management and the relationships between human resources management functions
2 Digitalization in human resources management Digital applications in human resources management (crowdsourcing, big data, sentiment analysis, mobile applications, recruitment with artificial intelligence)
3 Job analysis Job analysis concept, job analysis process, data collection techniques, job description and job requirements
4 Job design Job design concept, methods used in job design
5 Job evaluation Job evaluation concept, non-numerical job evaluation methods (Ranking method, classification method)
6 Job evaluation methods Numerical job evaluation methods (Scoring method, factor comparison method
7 Performance evaluation Performance concept and its importance, establishment of performance standards, performance evaluation errors
8 Classical performance evaluation methods Classical performance evaluation methods: Ranking (simple ranking, alternative ranking, scoring and binary comparison) Forced distribution, Graphic rating, Checklists (normal checklists, forced choice) and Job dimension
9 Modern performance evaluation methods Modern performance evaluation methods: 360 degrees, Management by objectives, Behavioral evaluation scale
10 Performance evaluation cases A case study on the application of 360 degree performance evaluation method
11 Wage management and wage management system Basic concepts related to wages, wage components, wage management process, business wage policies
12 Creation of wage management system Establishment of the business wage structure, formal wage structures (job-based, person-based, mixed, flat, vertical), wage line and determination of wages
13 Wage systems Root wage systems, Time-Based Wage System, Piece-Based Wage System and Team Unit Wage System, Performance-Based Wage Systems
14 Job satisfaction The concept of job satisfaction, its dimensions, factors affecting job satisfaction

Recomended or Required Reading

Meryem Akoğlan Kozak, Otel Işletmelerinde Insan Kaynakları Yönetimi ve Örnek Olaylar, Detay Yayıncılık, Ankara, 2012.
Ed. Ömür N. T. Özmen ve Cafer Topaloğlu, Çalışma Yaşamında Bireysel Gelişim Turizm Işletmelerinden Örnek ve Uygulamalar, Beta, 2010.

Planned Learning Activities and Teaching Methods

Lectures, question-answer, discussion, case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 VZ Vize
2 FN Final
3 BNS BNS VZ*0.40+FN * 0.60
4 BUT Bütünleme Notu
5 BBN Bütünleme Sonu Başarı Notu VZ*0.40+BUT * 0.60


Further Notes About Assessment Methods

1. Midterm Exam: Midterm exam includes subjects and assignments in the course content (40%).
2. Final Exam: The exam will cover all subjects in the course content. Students are also responsible for the discussion, practice and case studies (60%).
3. Resit: The exam will cover all the topics in the course content. Students are also responsible for the discussion, practice and case studies (60%).

Assessment Criteria

At the end of this course the students are expected to be able to:
1 Explain what human resource management (HR) is and how managers can use HR concepts and techniques.
2 Prepare and write job descriptions, including summaries, accountabilities, job requirements, and job specifications using both the Internet and traditional methods.
3. Describe and illustrate how to go about identifying training requirements.
4. Explain contemporary performance evaluation methods in detail.
5. Explain in detail how wage payment levels, incentive schemes and social assistance should be structured.

Language of Instruction

Turkish

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Participation in class is compulsory.

Contact Details for the Lecturer(s)

hulya.kurgun@deu.edu.tr

Office Hours

Friday / 13:00-17:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 15 15
Preparation for final exam 1 20 20
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 109

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12
LO.15
LO.25
LO.35
LO.45
LO.55

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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