COURSE UNIT TITLE

: QUALITY MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
EMB 7038 QUALITY MANAGEMENT ELECTIVE 3 0 0 5

Offered By

Business Administration for Executives (Non-Thesis-Evening) (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR BANU DEMIREL

Offered to

Business Administration for Executives (Non-Thesis-Evening) (English)

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management, how quality tools and Quality Function Deployment methodology can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

1   To define quality tools and quality standards
2   To be able to use quality tools in different quality problems or different areas of business life
3   To be able to apply the Quality Function Deployment methodology
4   To be able to improve written and verbal communication ability

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction
2 Differing Perspectives on Quality and Quality Theory
3 International Quality Awards and Quality Standards
4 Tools of Quality
5 Tools of Quality
6 Guest Speaker
7 Introduction to Quality Function Deployment
8 Quality Function Deployment Workshop
9 Quality Function Deployment Workshop
10 Quality Function Deployment Workshop
11 Quality Function Deployment Workshop
12 Quality Function Deployment Workshop
13 Quality Function Deployment Workshop
14 Quality Function Deployment Workshop

Recomended or Required Reading

Foster, S.T. (2017). Managing Quality An Integrative Approach, 6th edition, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, in-class case and article discussions, individual work

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FCG FINAL COURSE GRADE
3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

1.MIDTERM EXAM: Midterm exam will be based on essays and discussions, which evaluate
understanding, synthesis and evaluation of the lecture material and articles discussed in the class.
2. FINAL EXAM: Students will be assessed on their knowledge of concepts through essay
type questions.

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

Prof.Dr. Banu Demirel
banu.atrek@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 20 20
Preparation for final exam 1 30 30
Preparing assignments 0 0 0
Preparing presentations 0 0 0
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 118

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.13
LO.25
LO.35
LO.45