COURSE UNIT TITLE

: CONFLICT RESOLUTION AND NEGOTIATION

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
PSI 3153 CONFLICT RESOLUTION AND NEGOTIATION ELECTIVE 3 0 0 5

Offered By

Sociology

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR SULTAN ERGUN

Offered to

Sociology
Sociology (Evening)

Course Objective

The aim of this course is to teach students interpersonal conflicts, types of conflicts, causes of conflicts, conflict resolution strategies, principles of conflict resolution, negotiation and mediation.

Learning Outcomes of the Course Unit

1   Being able to define basic concepts related to interpersonal conflict resolution.
2   Being able to explain types and causes of interpersonal conflicts, and positive and negative results of conflict resolution process.
3   Being able to give examples in relation to interpersonal conflicts and conflict resolution strategies, and principles.
4   Being able to describe conflict resolution principles.
5   Being able to negotiate interpersonal conflicts face to face.
6   Being able to mediate interpersonal conflicts in order to reach peaceful and constructive agreement.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 The Nature of Interpersonal Conflicts
2 Types and Causes of Interpersonal Conlicts
3 Conflict Resolution Strategies
4 Principles of Conflict Resolution
5 Negotiation in Dispute Resolution
6 Dispute Management
7 Midterm Exam
8 Communication Process
9 Question Types and Listening Styles
10 Communication and Conflict
11 Conflict Interaction
12 Conflict Styles and Interaction Strategies
13 Practice
14 Final Exam

Recomended or Required Reading

Barsky, E. A. (2000). Conflict resolution for the helping professions. Stamford: Brooks / Cole, Thomson Learning.
Bush, R., A., B. & Folger, J., P. (2005). The promise of mediation: The transformative approach to conflict (revised version). USA: Jossey-Bass
Bush, R.A.B., Folger, J. P. (2013). Arabuluculuk ve getirileri: Dönüşümsel Çatışma Yaklaşımı. (Çev: Gamze Sart). Ankara:Nobel.
Fisher, R,. Ury, W. ve Patton, B. (1991). Getting to yes: Negotiating agreement without giving in (2nd Ed.). USA: Penguin Boks.
Folger, P., J., Poole, S., M., Stutman, K., R. (3013). Çatışma yönetimi: Ilişkiler, gruplar, ve kuruluşlar için stratejiler (Çev: Akkoyun, F.). Ankara:Nobel.
Ildır, G. (2003). Alternatif uyuşmazlık çözümü: Medeni yargıya alternative yöntemler. Ankara: Seçkin Yayınevi.
Karip, E. (1999). Çatışma yönetimi. Ankara: Pegem Yayıncılık.
Lulofs, R. S. ve Cahn D. D. (2000). Conflict from theory to action (2nd ed.). Boston: Allyn and Bacon.

Planned Learning Activities and Teaching Methods

Lecture
Presentation
Answer-Question
Discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + FIN * 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

Exams

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

ergun.sultan@deu.edu.tr

Office Hours

Tuesday 13.00-14.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparation for midterm exam 1 8 8
Preparation for final exam 1 10 10
Reading 3 5 15
Preparations before/after weekly lectures 14 3 42
Final 1 3 3
Midterm 1 3 3
TOTAL WORKLOAD (hours) 123

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.15
LO.24
LO.34
LO.44
LO.55
LO.645

CONTACT INFORMATION
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Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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