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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS IAÇ 5006 INTERPERSONAL CONFLICTS AND RESOLUTION TECHNIQUES COMPULSORY 3 0 0 5

Offered By

Conflict Resolution (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ÖMÜR NECZAN ÖZMEN

Offered to

Conflict Resolution (English)

Course Objective

The objective of this course is to teach students interpersonal conflicts, types of conflicts, causes of interpersonal conflicts, conflict resolution strategies, principles of conflict resolution, face to face negotiation skills.

Learning Outcomes of the Course Unit

1   Being able to define basic concepts related to interpersonal conflict resolution. 2   Being able to explain types and causes of interpersonal conflicts, and positive and negative results of conflict resolution process 3   Being able to give examples in relation to interpersonal conflicts and conflict resolution strategies, and principles 4   Being able to describe conflict resolution principles. 5   Being able to define the stage of interpersonal negotiation process 6   Being able to negotiate interpersonal conflicts face to face

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Introduction to interpersonal conflict resolution strategies, and culture and negotiation 2 Strategies for global intercultural interactions 3 Cross-cutting issues in negotiation 4 A step-by-step guide to interpersonal negotiation skills 5 The preparation stage; Beginning negotiations 6 Identifying and Exploring Issues 7 Cultural patterns in information exchange 8 Case Analysis 9 Problem solving and option generation 10 Influence and persuasion strategies 11 Assessing options 12 Reaching closure and developing agreements 13 Implementing agreements 14 Implementing agreements

Recomended or Required Reading

1. Christopher W. Moore & Peter J. Woodrow (2010). Handbook of Global and Multicultural Negotiation. San Francisco: Jossey-Bass.

Planned Learning Activities and Teaching Methods

Lecture, discussions, case studies, problem solving

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FCG FINAL COURSE GRADE 3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

abbas.turnuklu@deu.edu.tr

Office Hours

to be announced

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 13 2 26 Preparation for midterm exam 1 20 20 Preparation for final exam 1 30 30 Midterm 1 3 3 Final 1 3 3 TOTAL WORKLOAD (hours) 124

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 LO.1 5 3 5 4 3 5 5 5 LO.2 5 1 5 5 3 5 5 5 LO.3 5 1 5 5 3 5 5 3 LO.4 5 1 5 5 3 5 4 3 LO.5 5 1 5 5 3 5 4 5 LO.6