COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMS, CONDITIONS AND PRINCIPLES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SKA 5031 QUALITY MANAGEMENT SYSTEMS, CONDITIONS AND PRINCIPLES COMPULSORY 2 2 0 4

Offered By

QUALITY IMPROVEMENT AND ACCREDITATION IN HEALTH CARE

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR DOCTOR ABDURRAHMAN HÜSEYIN BASKIN

Offered to

QUALITY IMPROVEMENT AND ACCREDITATION IN HEALTH CARE

Course Objective

INCLUDES NECESSARY CONDITIONS WHICH AN ORGANIZATION S QUALITY MANAGEMENT SYSTEM SHOULD PROVIDE. IT IS INTENDED TO RAISE THE SATISFACTION OF THE PATIENTS BY APPLYING THE SYSTEM EFFICIENTLY INCLUDING NECESSARY PROCESSES WHICH ARE NECESSARY FOR ENSURING THE SUITABILITY FOR THE PATIENT AND APPLICABLE PRIMARY AND SECONDARY REGULATIONS, AND SUSTAINABLE IMPROVEMENT OF THE SYSTEM WHEN IT IS REQUIRED TO SHOW THE CAPABILITY OF REGULATING THE PATIENTS S COMFORT AND THE PRODUCT WHICH CAN ENSURE THE APPLICABLE PRIMARY AND SECONDARY REGULATIONS IN A SUSTAINABLE MANNER

Learning Outcomes of the Course Unit

1   KNOWLEDGE: TO LEARN QUALITY MANAGEMENT SYSTEMS AND THE PRINCIPLES WHICH WERE PROPOSED BY TS EN 9001 IN ORDER TO SUSTAINABLE IMPROVEMENT OF THE SYSTEM AND TO RAISE THE SATISFACTION OF THE PATIENT/SERVICE PROVIDER.
2   COMPREHENSION: TO OBTAIN INFORMATION DEVOTED TO CONSTITUTE THE QUALITY SYSTEM WHICH WAS EXPLAINED IN DETAILED CONDITIONS, TO UNDERSTAND THE DOCUMENTATION PROCESS, TO QUESTION THE SUSTAINABILITY AND APPLICABILITY.
3   APPLICATION: IT IS EXPECTED TO SOLVE DIFFERENT PROBLEMS BY USING THE RELATED INFORMATION OF THE QUALITY MANAGEMENT SYSTEMS AND CONDITIONS CONCEPT.
4   ANALYSIS: IT IS EXPECTED TO DESCRIBE THE REASONS OF THE QUALITY MANAGEMENT SYSTEMS AND CONDITIONS CONCEPT, TO SEE THE RESULTS AND THE GENERALISATIONS, TO SEE THE EVIDENCE WHICH SUPPORT AND REJECT ALL THESE
5   SYNTHESIS: IN THE SYNTHESIS OF QUALITY MANAGEMENT SYSTEMS AND CONDITIONS, IT IS EXPECTED STUDENTS KNOW ALL THE INFORMATION ABOUT QUALITY MANAGEMENT SYSTEMS AND CONDITIONS EXACTLY AND IT IS NOT PERMITTED TO MAKE COINCIDENTAL PREDICTIONS, AND IT IS EXPECTED TO HAVE FRUITFUL ANSWERS WITH EXACT INFORMATION
6   EVALUATION: IN DETERMINATION OF QUALITY MANAGEMENT SYSTEMS AND CONDITIONS IT IS EXPECTED TO MAKE DECISIONS ABOUT ANSWER-PROCESS-METHOD-RESULT BY USING THEIR OWN KNOWLEDGE AND THOUGHTS, AND TO DEFENCE THESE DECISIONS

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 INTRODUCTION: PROCESS APPROACH, RELATION BETWEEN TS EN 9001 AND ISO 9004, HARMONY WITH OTHER MANAGEMNT SYSTEMS, TERMS AND DESCRIPTIONS
2 QUALITY MANAGEMENT SYSTEM
3 GENERAL CONDITIONS AND DOCUMENTATION CONDITIONS
4 RESPONSIBILITY OF THE MANAGEMENT: COMMITMENT OF THE MANAGEMENT, CUSTOMER FOCUSNESS, QUALITY STRATEGY
5 RESPONSIBILITY OF THE MANAGEMENT: PLANNING, RESPONSIBILITY, AUTHORIZATION AND COMMUNICATION, REVISION OF THE MANAGEMENT
6 ANALYSIS OF SAMPLES (GROUP PRESENTATIONS)
7 MID TERM EXAM
8 RESOURCE MANAGEMENT: MAINTAINING RESOURCES, HUMAN RESOURCES, INFRASTRUCTURE, WORKING ENVIRONMENT
9 PRODUCT REALIZATION: PLANNING, PROCESSES ABOUT CUSTOMER, DESIGN AND DEVELOPMENT
10 PRODUCT REALIZATION: BUYING, PRODUCT AND PRESENTATION OF THE PRODUCT, CONTROL OF THE
11 MEASUREMENT AND ANALYSIS: MONITORING AND MEASUREMENT
12 EVALUATION:: NOT SUITABLE PRODUCT CONTROL, DATA ANALYSIS AND IMPROVEMENT
13 ANALYSIS OF SAMPLES (GROUP PRESENTATIONS)
14 ANALYSIS OF SAMPLES (GROUP PRESENTATIONS)
15 TS EN 9001, FOR COMPARISON WITH OTHER STANDARDS
16 FINAL EXAM

Recomended or Required Reading

Textbook(s): Lecture notes
www.iso.org
Supplementary Book(s):
www.who.org
www.turkak.org.tr
www.tse.org.tr
1. Nihat KÖLÜK, Irfan DILSIZ, Cafer S. KARTAL. Kalite Güvencesi ve Standartları. Detay Yayıncılık, 6. Baskı 2011.
2. Prof. Dr. Canan ÇETIN. Toplam Kalite Yönetimi: Ilke, Süreç, Uygulama. Beta Yayıncılık. ISTANBUL, 3. Baskı 2010.
3. Dr. Özlem YILDIRIM: Sağlık Kuruluşlarında Insan Faktörü Mühendisliğinin önemi ve Hasta Güvenliği Alanında Uygulama Örnekleri. Beta Yayıncılık. ISTANBUL, 1. Baskı 2012
4. Edt: Prof. Dr. Nilgün SARP, Av. Cahid DOĞAN. III. Sağlık Hakkı ve Sağlık Hukuku Sempozyumu. 25- 26 Nisan 2011. Kuzey Kıbrıs Türk Cumhuriyeti Lefke Avrupa Üniversitesi. Adalet Yayınevi, 2012-08-13

Planned Learning Activities and Teaching Methods

Presentation, question and answer, sample analysis, group work.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 PRF PERFORMANCE
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 +PRF * 0.30 + FIN* 0.50
5 RST RESIT
6 FCGR FINAL COURSE GRADE MTE * 0.20 +PRF * 0.30 + RST* 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

1. Note that the boundary between the two groups participated in the study notes, note, carry a higher level.
2. Sample analysis will be made in the form of a group. Distribution of tasks within the group and the group's responsibility to ensure equal participation of each group member. Marking of the sample analysis, faculty members and by the end of the semester, all students will be held to be explained.
3. Sample analysis, field research, and presentations, the subject has been expressed clearly in the relevant standards, and the findings on the basis of the originality of the discussion of the results, accuracy, comprehensiveness of the report content and presentation of the depth of analysis and mechanics and visual presentation, such as the timing of the operation-judged out of compliance.

Language of Instruction

Turkish

Course Policies and Rules

1. 70% of the courses required to attend.
2. All types of plagiarism will result in disciplinary action and actual attempts.

Contact Details for the Lecturer(s)

huseyin.baskin@deu.edu.tr

Office Hours

During working hours

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Tutorials 14 1 14
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 3 3
Preparation for final exam 1 6 6
Preparing assignments 1 3 3
Preparing presentations 1 18 18
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 102

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.15553554355
LO.25553544355
LO.35543444355
LO.45444445355
LO.54444455355
LO.64434455355

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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