COURSE UNIT TITLE

: PROCESS MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IŞL 6131 PROCESS MANAGEMENT ELECTIVE 3 0 0 5

Offered By

Business Administration

Level of Course Unit

Third Cycle Programmes (Doctorate Degree)

Course Coordinator

PROFESSOR DOCTOR ONUR ÖZVERI

Offered to

Business Administration

Course Objective

Learning how to define the processes, create and manage their flows in businesses. To be able to use techniques to improve and monitor the processes created. To ensure that the students who complete the course master the process management techniques to be used in businesses.

Learning Outcomes of the Course Unit

1   Able to design process flows in organizations
2   Able to design business process
3   Able to develop business process
4   Able to analyze the performance of process
5   Able to determine process interactions

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to process management and basic definitions
2 Process management and its discrepancies with other management approaches
3 Steps of process management
4 Steps of process management
5 Categorization of processes and their hierarchy
6 Establishing process flow schemes (by Visio program)
7 Process mappings
8 Process architecture
9 Determining performance criterions for processes
10 Development tools for processes
11 Development tools for processes
12 Selection methods for processes to be developed
13 Establishing implemented processes
14 Process Maturity Models

Recomended or Required Reading

Kalite Yönetim Sistemleri, Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması, Pro.Dr. Ahmet Öztürk, Ekin, 2009

Toplam Kalite Yönetimi, Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


Further Notes About Assessment Methods

None

Assessment Criteria

To be able to define methods related to measuring quality in enterprises, to analyze problems related to processes, to create and improve business processes, to be able to use process development tools in processes and to understand process techniques, and their level of interest will be measured in line with participation in discussions and answers to questions in exams.

Language of Instruction

Turkish

Course Policies and Rules

1. Participation in the lesson is important.
2. It is expected to comply with scientific research and ethical rules in the preparation of homework presentations.
3. It is expected that the topics to be explained in homework presentations will be supported by business practices.

Contact Details for the Lecturer(s)

Prof.Dr. Onur ÖZVERI
DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı
Office No: 324 Tel: (232) 3010632
E-mail: onur.ozveri@deu.edu.tr

Office Hours

Monday 10:00 - 11:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 20 20
Preparation for final exam 1 20 20
Preparing assignments 1 15 15
Preparing presentations 1 5 5
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 136

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6
LO.111
LO.211
LO.311
LO.41111
LO.511

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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