Description of Individual Course Units
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Offered By |
Business Administration |
Level of Course Unit |
Third Cycle Programmes (Doctorate Degree) |
Course Coordinator |
ASSOCIATE PROFESSOR EBRU TOLAY |
Offered to |
Business Administration |
Course Objective |
Introducing the techniques that are used to improve the the efficiency, effectiveness and the quality of service of service processes. Assessing the performance and evaluating the methods that can be used to improve the performance in the processes used in hospitals, banks, hotels, supermarkets and other service systems. |
Learning Outcomes of the Course Unit |
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Mode of Delivery |
Face -to- Face |
Prerequisites and Co-requisites |
None |
Recomended Optional Programme Components |
None |
Course Contents |
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Recomended or Required Reading |
Journal of Organizational Behavior |
Planned Learning Activities and Teaching Methods |
Assessment methods and workload calculation sections comprise these activities. |
Assessment Methods |
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Further Notes About Assessment Methods |
None |
Assessment Criteria |
Attendance, presentations and article discussions of the students in the class will be assessed. |
Language of Instruction |
Turkish |
Course Policies and Rules |
To be announced. |
Contact Details for the Lecturer(s) |
pinar.ozer@deu.edu.tr |
Office Hours |
To be announced. |
Work Placement(s) |
None |
Workload Calculation |
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Contribution of Learning Outcomes to Programme Outcomes |
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