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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS MTH 3630 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY ELECTIVE 2 0 0 4

Offered By

Faculty of Engineering

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR EMINE YEŞIM ZORAL

Offered to

Electrical and Electronics Engineering (English) Computer Engineering (English)

Course Objective

Information Technologies service management frameworks are best practice frameworks valid for the world, and it is aimed to adapt the business life of ITIL frameworks and increase their benefits.

Learning Outcomes of the Course Unit

1   Use of ITIL practices in all human life, including the IT service sector, 2   Development of problem solving skills 3   Development of service and operations management, 4   Building excellent service and communication through continuous improvement

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 History of ITIL - 4 Dimensions of Service Management 2 What is the value system 3 What is the Process - Basic Service Management Concepts 4 Service Relations 5 Service Value Chain 6 ITIL's 7 Guiding Principles 7 Relationship Management 8 Information Technologies asset management 9 Service configuration management 10 Information security management 11 Introduction to ITIL practices 12 Service desk and its value 13 Problem and change management 14 Continuous improvement

Recomended or Required Reading

AXELOS Global Best Practice

Planned Learning Activities and Teaching Methods

Lectures and projects

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 ASG ASSIGNMENT 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE MTE * 0.25 + ASG * 0.25 + FIN * 0.50 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.25 + ASG * 0.25 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

Exams and homeworks

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Preparations before/after weekly lectures 14 3 42 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Preparing assignments 5 2 10 Midterm 1 2 2 Final 1 2 2 TOTAL WORKLOAD (hours) 104

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 LO.1 2 2 2 3 LO.2 2 2 3 2 LO.3 1 2 2 3 2 LO.4 2 2