COURSE UNIT TITLE

: QUALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ETE 3029 QUALITY MANAGEMENT ELECTIVE 2 0 0 4

Offered By

Faculty of Engineering

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

INSTRUCTOR SERIM ELIF ÖZARI

Offered to

Electrical and Electronics Engineering (English)
Mechanical Engineering (Evening)
Mechanical Engineering
Textile Engineering
Computer Engineering (English)
Mining Engineering (Evening)
Mining Engineering
Metallurgical and Materials Engineering
Aerospace Engineering
Geological Engineering (Evening)
Environmental Engineering
Civil Engineering
Civil Engineering (Evening)

Course Objective

The purpose of the course is, generating the knowledge background for when organization establish a quality management system, to define the main stages, to constitute the infrastructions, to carry out objectives by using consistent methods and technichs.

Learning Outcomes of the Course Unit

1   Students will be able to define, establish, implement a QM System, to monitor, measure and improvement efficiency of this system.
2   Students will be able to design, develop, implement and improve systems under realistic conditions such as cost, environment, sustainability, manufacturability, ethics, health, safety and social problems.
3   Students will be able to be aware, make amends, solve problems and improve the weaknesses of quality systems.
4   Students will be able to be consciousness of using resources efficiently, competence of managing projects, when a quality management system is established, implemented and improved.
5   Students will be able to implement professional knowledge in various quality management standarts / models.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Overview of the QM, The Approach of Total Quality Management, The Principles of QM, DMCA cycle
2 World-widespread QM Systems (ISO 9001, ISO 14001, ISO 18001, EFQM, etc.)
3 Planning of a QM System Quality Policy, Quality Strategies, Quality Objectives (SMART)
4 Planning of a QM System Strategic Planning The SWOT Analyses
5 Planning of a QM System To Design and Document Processes
6 Communications of Inner and Extend Interested Parties Using recources within the QM System
7 Communications of Inner and Extend Interested Parties Personnel - Responsibilities And Authorities Training Activities
8 Communications of Inner and Extend Interested Parties Relationship Between Customers / Supplier
9 Midterm Exam
10 Monitoring, Measuring and Improving Efficiency of QM System. The Methods and Technichs of Collection and Evaluating Datas.
11 Monitoring, Measuring and Improving Efficiency of QM System. Determining and prioritization problems and weaknesses Define the root causes
12 Monitoring, Measuring and Improving Efficiency of QM System. Problem solving technichs
13 Monitoring, Measuring and Improving Efficiency of QM System. Problem solving technichs.
14 Improvement of Efficiency of System - Consistent improvement methods and technichs Quality Circles Approachs of Kaizen

Recomended or Required Reading

Textbook(s):
ISO 9001: 2015 Quality Management Systems Requirements
ISO 9004: 2004 Quality Management Systems Guide For Performance Improvement
ISO 14001: 2004 Environmental Management Systems
OHSAS 18001: 2007 Occupational Health And Safety Management Systems.
EFQM : 2011 European Foundation for Quality Management

Supplementary Book(s):
M. Imai; Kaizen, The Key to Japan's Competitive Success; Kalder, 1999 ISBN: 9759850265
N. Çalık; Problem Solving Technichs for Management; Nobel, 2003; ISBN: 9789755915050
Ş.E.Çomaklı; Strategic Management to Plan Future; A-C, 2007; ISBN:9789757019367

Planned Learning Activities and Teaching Methods

Lecture / Case Study / Student Individual Assignment/ Readings from texts and selected relevant articles and publications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 ASG ASSIGNMENT
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + ASG * 0.20 + FIN * 0.50
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50


Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

Elif Özarı Industrial Engineer elif@arindanismanlik.com

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 2 26
Preparations before/after weekly lectures 13 1 13
Preparation for midterm exam 1 8 8
Preparation for final exam 1 10 10
Preparing assignments 2 15 30
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 91

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15
LO.15
LO.24
LO.34
LO.42
LO.52

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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