Description of Individual Course Units
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Offered By |
Business Administration |
Level of Course Unit |
First Cycle Programmes (Bachelor's Degree) |
Course Coordinator |
PROFESSOR DOCTOR HILMI YÜKSEL |
Offered to |
Business Administration (Evening) |
Course Objective |
To explain the management of service businesses and the quality of service and the methods utilized for improving the efficiency of service businesses with examples given from service businesses. |
Learning Outcomes of the Course Unit |
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Mode of Delivery |
Face -to- Face |
Prerequisites and Co-requisites |
HAZIRLIK - FOREIGN LANGUAGE PREPARATION CLASS |
Recomended Optional Programme Components |
None |
Course Contents |
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Recomended or Required Reading |
Fitzsimmons J.A., Fitzsimmons M.J., Service Management, Operations Strategy and Information Technology by McGraw Hill Inc, 2001 |
Planned Learning Activities and Teaching Methods |
Interactive lectures, case study method |
Assessment Methods |
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Further Notes About Assessment Methods |
None |
Assessment Criteria |
To be announced. |
Language of Instruction |
English |
Course Policies and Rules |
To be announced. |
Contact Details for the Lecturer(s) |
hilmi.yuksel@deu.edu.tr |
Office Hours |
To be announced. |
Work Placement(s) |
None |
Workload Calculation |
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Contribution of Learning Outcomes to Programme Outcomes |
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