COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT IN SPORTS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SYB 5037 TOTAL QUALITY MANAGEMENT IN SPORTS ELECTIVE 3 0 0 5

Offered By

Sports Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSISTANT PROFESSOR IPEK AYDIN

Offered to

Sports Management

Course Objective

Analysis of total quality management culture and explanation of methods and tools used to achieve continuous improvement with the philosophy of total quality management in accordance with the conditions necessary for business

Learning Outcomes of the Course Unit

1   Recognizing Total Quality Philosophy
2   Sort the basic principles of total quality management
3   Quality development tools list
4   Implement the objectives of quality improvement
5   Statistical quality control to express

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Service concept, service characteristics and sports services
2 Introduction to total quality management, Historical development of TQM
3 Total quality concept, quality pioneers and basic principles
4 Service quality models
5 Service quality models
6 Quality development tools
7 Quality development tools
8 MIDTERM EXAM
9 PDCA Cycle
10 Total quality management and customer focus
11 Excellence models
12 Total quality management in sports
13 Article presentation
14 Article presentation
15 Article presentation
16 Article presentation

Recomended or Required Reading

Doğan, Ö ve Tütüncü, O. (2003) Hizmet Işletmelerinde Toplam Kalite Yönetimi Kapsamında ISO 9001: 2000, Fakülteler Kitapevi, Izmir.
Işığıçok E. (2005) Toplam Kalite Yönetimi Bakış Açısıyla Istatistiksel Kalite Kontrolü, Ezgi Kitabevi Yayınları
Yüksel H. (2010). Üretim/Işlemler Yönetimi: Temel Kavramlar, Nobel Yayınları, Ankara

Planned Learning Activities and Teaching Methods

Interactive lectures, case study method

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 + STT* 0.40 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + STT * 0.40 + RST* 0.40


Further Notes About Assessment Methods

None

Assessment Criteria

Class participation, exams, homework.

Language of Instruction

Turkish

Course Policies and Rules

The policies and rules regarding the course will be announced at the beginning of each semester.

Contact Details for the Lecturer(s)

Necat Hepkon Sport Science Faculty
Seferihisar

Office Hours

Meeting days vary according to the individual program prepared for each semester.
Students can reach the course coordinator on the day and time they want via e-mail.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 15 3 45
Preparations before/after weekly lectures 14 2 28
Preparation for midterm exam 1 10 10
Preparation for final exam 1 10 10
Preparing presentations 1 20 20
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 117

Contribution of Learning Outcomes to Programme Outcomes

PO/LO
LO.1
LO.2
LO.3
LO.4
LO.5

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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