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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4040 TICKETING ELECTIVE 1 2 0 5

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖZGE ADAN GÖK

Offered to

Tourism and Hotel Management Tourism Management

Course Objective

The aim of the course is to provide an understanding of the reservation, pricing and ticketing processes using the Galileo software program.

Learning Outcomes of the Course Unit

1   Understanding the importance, nature and dimensions of information systems in tourism 2   Examine and implement reservation processes used in Galileo 3   Implementing the processes of creating and changing reservation record files in Galileo 4   Analyzing and implementing ticketing processes in Galileo

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Introduction to ticketing and computerized reservation systems 2 Galileo information systems 3 Sales codes 4 Required fields and non-mandatory fields 5 Reservation record file functions 6 Location inquiry 7 Midterm Exam / Location Inquiry 8 Detailed seating and reservation 9 Fee inquiry 10 Fee Loading 11 Reservation order 12 Wage Exam 13 Reporting 14 Case Study 15 Final Exam 16 Final Exam

Recomended or Required Reading

Galileo Textbooks, Galileo Türkiye

Planned Learning Activities and Teaching Methods

The course is given theoretically

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

%70 attandance is compulsory

Contact Details for the Lecturer(s)

yesim.koba@deu.edu.tr

Office Hours

Wednesday 15:00 16:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 2 28 Preparation for tutorial exam 2 14 28 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Midterm 1 2 2 Final 1 2 2 TOTAL WORKLOAD (hours) 122

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 5 LO.2 5 5 5 LO.3 5 LO.4 5 5