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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 3028 HOUSEKEEPING MANAGEMENT COMPULSORY 1 2 0 3

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖVÜNÇ BARDAKOĞLU

Offered to

Tourism Management

Course Objective

The aim of this course is to provide detail information about the tasks of housekeeping department in lodging enterprises.

Learning Outcomes of the Course Unit

1   Explain the role of housekeeping departments in hotels to be able to understand the importance of the housekeeping department with other departments in hotels. 2   List the tasks of housekeeping department related to room cleaning to be able to develop the use of efficient labor and material procedures. 3   Learn the necessary abilities needed in the department to be able make explain how performance standards are used in planning and organization of housekeeping department. 4   Comprehend the necessary information to be able to evaluate the department in terms of hygiene, safety and security. 5   Comprehend the quality tasks conducted in housekeeping department to be able to guarantee costumer satisfaction.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 General overview of lodging enterprises 2 The role and importance of housekeeping department in hotels 3 Organizational structure of housekeeping department 4 The relation of housekeeping department with other departments 5 General characteristics of housekeeping personnel 6 Cleaning, hygiene and sanitation concepts in housekeeping 7 Midterm Exam/lecture 8 Room cleaning 9 General area cleaning 10 Service quality in housekeeping 11 Safety and security in housekeeping activities 12 Efficiency and productivity in housekeeping 13 Types of equipments and materials used in housekeeping department 14 general review 15 Final Exam 16 Final Exam

Recomended or Required Reading

Kat Hizmetleri Yönetimi, Editör: Meryem Akoğlan Kozak, Detay Yayıncılık

Planned Learning Activities and Teaching Methods

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced

Contact Details for the Lecturer(s)

yesim.koba@deu.edu.tr

Office Hours

Tuesday 14:00- 16 :00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 1 12 Tutorials 12 2 24 Preparations before/after weekly lectures 12 3 36 Preparation for midterm exam 1 5 5 Preparation for final exam 1 5 5 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 84

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 LO.2 1 1 1 1 1 1 1 5 1 1 1 1 1 1 1 1 LO.3 5 1 1 1 1 1 1 5 1 1 1 1 1 1 1 1 LO.4 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 5 LO.5 1 1 1 1 1 1 1 1 1 1 1 1 1 5 1 1