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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 3032 FRONT OFFICE AND HOUSEKEEPING AUTOMATION SYSTEMS COMPULSORY 2 2 0 5

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖZGE ADAN GÖK

Offered to

Tourism and Hotel Management Tourism Management

Course Objective

To give information about automation used in tourism establisments and to explain OPERA program with applications.

Learning Outcomes of the Course Unit

1   To have knowledge about information technology that is intensely used in tourism 2   Able to apply reservation procedures in OPERA. 3   Able to apply registration procedures in OPERA . 4   Able to apply cashiering procedures in OPERA . 5   Able to apply rooms management procedures in OPERA .

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Profile Procedures 2 Reservation Procedures 3 Reservation Procedures 4 Cashiering Procedures 5 Rooms Management 6 Housekeeping Procedures 7 Midterm Exam/lecture 8 Reporting 9 Financial Reports 10 Forecast Reports 11 Yield Management 12 Night Audit 13 Quick Keys 14 general reviews 15 Final Exam 16 final exam

Recomended or Required Reading

Textbook(s)/References/Materials: Alev Sökmen (2009). Konaklama Işletmelerinde OPERA-PMS Otomasyon Programı, Ankara:Detay Yayıncılık.

Planned Learning Activities and Teaching Methods

There will be four lecture sessions which the first two hours are theoretical and two hour is for application.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 ASG ASSIGNMENT 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE MTE * 0.30 + ASG * 0.20 + FIN * 0.50 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + ASG * 0.20 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 2 28 Tutorials 14 2 28 Preparations before/after weekly lectures 12 3 36 Preparation for midterm exam 1 10 10 Preparation for final exam 1 15 15 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 119

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 LO.2 5 LO.3 5 LO.4 5 LO.5 5