COURSE UNIT TITLE

: CREW RESOURCE MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
KBN 2005 CREW RESOURCE MANAGEMENT COMPULSORY 3 0 0 6

Offered By

Civil Aviation and Cabin Services

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

BERRIN TAŞKAN

Offered to

Civil Aviation and Cabin Services

Course Objective

The purpose of Crew resource Management (CRM) training is to provide students necessary knowledge, skills and attitude to promote safety and in parallel, enhance the efficiency of flight safety by making optimum use of human resources, minimize human errors, reducing aircraft accidents and incidents.

Learning Outcomes of the Course Unit

1   Students will be able to have theoretical knowledge of CRM.
2   Students will be able to learn about the importance of human factors in aviation
3   Students will be able to acquire information about Human error and reliability, chain of error, error prevention and detection
4   Students will be able to understand and apply the proper communication and coordination skills, human performance and its limitations and decision making process
5   Students will be able to gain the ability of threat and error management, nd team behaviour, synergy and situational awareness
6   Students will be able to have relevant information about resilience development and surprise and startle effect

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 The Definition and Basic Principles of CRM, general instructions for the principles and objectives of CRM
2 Communication, Self-Awareness, Reliability, Customization, Self-assessment, Entrepreneurship
3 Human Performance and Limits
4 Human factor in aviation - Shell Model
5 Situational Awareness
6 Fatigue, Sleep &Attention & Surprise & Startle Effect & Coping With Challenges and Developing Resilience - Resilience Development
7 Mid-term Exam
8 Stress and Stress Management
9 Leadership and Workload Management
10 Threat and Error Management
11 Conflict Management & Crowd Control
12 Decision Making
13 Getting Information and Using Information
14 General Recap
15 Final Exam

Recomended or Required Reading

1) Helmreich, L., Anca,J. E., Kanki, B. (2010) Crew Resource Management
2) Murat Terzioğlu Ekip Kaynak Yönetimi-CRM/EKY
3) Prof.Dr. Muzaffer Izgüç, Havacılık ve Uzay Psikolojisi 2018
4) T.C. Milli Eğitim Bakanlığı (2014) Uçuş Ekibi Içinde Etkili Iletişim

Planned Learning Activities and Teaching Methods

Konu anlatımı ve ders konularına hazırlanma

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50


Further Notes About Assessment Methods

Face to face expression technique in the classroom, discussion and problem solving, reading research, classroom applications.

Assessment Criteria

Exams: There will be held on two in class exams; midterm exam and final exam during the semester.
Grades: 50 % Midterm Exam, 50 % Final Exam, 50 % Make-up Exam.

Language of Instruction

Turkish

Course Policies and Rules

1) Attending at least 70 percent of lectures and fulfill the requirements of the course are mandatory.
2) Plagiarism of any type will result in disciplinary action.

Contact Details for the Lecturer(s)

berrin.taskan@deu.edu.tr

Office Hours

Wednesday, 13:00 - 16:30, Ground Floor, No: Z-28, Efes Vocational School, Selçuk / IZMIR

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Student Presentations 14 1 14
Preparation for midterm exam 1 12 12
Preparation for final exam 1 12 12
Preparations before/after weekly lectures 14 1 14
Preparing presentations 14 3 42
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 140

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15
LO.1223222232234232
LO.2223233232244343
LO.3223232232344343
LO.4323334343344343
LO.5223222232344343
LO.6233222232344343

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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