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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS SIV 1017 PASSENGER SERVICES COMPULSORY 2 2 0 4

Offered By

Civil Aviation Transportation Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

DOCTOR ITIR CEREN MORCOTE SANTOS

Offered to

Civil Aviation Transportation Management

Course Objective

Understanding passenger services and terminal operations in an airport and aviation terminology.

Learning Outcomes of the Course Unit

1   Students will comprehend the process of passenger services 2   Students will be learn aviation terminology 3   Students will have information about operational services 4   Students will have information about cargo services 5   Students will have information about ground handling services

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Development of civil aviation, important association and aviation terminology 2 Flight details, different flight and ticket types 3 Filling out a ticket manually 4 Passenger services, RAMP, operational and cargo services 5 Passengers requiring assistance and Special category passengers 6 Filling out passenger services-related forms 7 Filling out passenger services-related forms 8 Mid-Term Exam 9 Check-in process and overbooking 10 Filling out a boarding pass manually 11 Filling out the passenger manifest manually 12 Boarding process, Arrival, Lost & Found services 13 Baggage problems and related forms 14 Filling out manual baggage forms 15 Filling out manual baggage forms 16 Final Exam

Recomended or Required Reading

Textbook(s): 1) THY Akademi ve Sivil Havacılık Genel Müdürlüğü Ders Notları 2) NEBOL, Erdal, UZEL, Ezgi, USLU, Tanyeri, Tedarik Zinciri ve Lojistik Yönetimi, Yeditepe Üniversitesi Yayınları, Istanbul, 2013

Planned Learning Activities and Teaching Methods

Lecturing and student assignments

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

Exams, quizes and assignments

Language of Instruction

Turkish

Course Policies and Rules

It is obligatory to attend at least 70% of the classes. No excuses for assignments, discussions and projects will be accepted.

Contact Details for the Lecturer(s)

ceren.oksal@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 7 3 21 Tutorials 7 3 21 Preparation for midterm exam 6 1 6 Preparation for final exam 7 1 7 Preparations before/after weekly lectures 14 2 28 Preparing assignments 2 5 10 Midterm 1 2 2 Final 1 2 2 Quiz etc. 2 1 2 TOTAL WORKLOAD (hours) 99

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 LO.1 5 LO.2 4 LO.3 5 4 3 LO.4 4 LO.5 5 4